CDR Notification System

ืื™ื ื˜ื’ืจืฆื™ื” ืฉืœ ื”ืขื‘ืจืช ืคื™ืจื•ื˜ื™ ืฉื™ื—ื•ืช ืžืืคืฉืจืช ืœื›ื ืœืงื‘ืœ ืคืจื˜ื™ ืฉื™ื—ื” ืžืกืคืจ ื“ืงื•ืช ืœืื—ืจ ืกื™ื•ืžื” ื™ื—ื“ ืขื ื”ืงื™ืฉื•ืจ ืœื”ืงืœื˜ืช ื”ืฉื™ื—ื”.

ืชื•ื›ืœื• ืœื”ื ื•ืช ืžื”ื™ืชืจื•ื ื•ืช ื”ื‘ืื™ื:

1. ืฉืžื™ืจืช ืœื•ื’ ืฉื™ื—ื•ืช ื‘ื›ืจื˜ื™ืก ื”ืœืงื•ื— ื‘ืžืขืจื›ืช ื”ืืจื’ื•ื ื™ืช ืฉืœื›ื.
2. ืฆืคื™ื™ื” ืงืœื” ื•ืžื”ื™ืจื” ืืœ ื”ื™ืกื˜ื•ืจื™ื™ืช ืฉื™ื—ื•ืช ืฉืœ ื”ืœืงื•ื—ื•ืช ืฉืœื›ื ื‘ืžืขืจื›ืช ื”ืžื™ื“ืข ื”ืืจื’ื•ื ื™ืช ืฉืœื›ื.
3. ืชื•ื›ืœื• ืœื”ืคืขื™ืœ ื”ืชืจืื•ืช ืœืžื ื”ืœื™ ื”ืžื•ืงื“ ืขื‘ื•ืจ ืฉื™ื—ื•ืช ืฉืœื ื ืขื ื•/ื ื ื˜ืฉื•/ื ื›ื ืกื• ืžื—ื•ืฅ ืœืฉืขื•ืช ืคืขื™ืœื•ืช.
4. ื‘ืืคืฉืจื•ืชื›ื ืœืขื‘ื“ ืืช ื”ืžื™ื“ืข ื•ืœืงื‘ืฅ ืกื˜ื˜ื™ืกื˜ื™ืงื•ืช ืขืœ ืคืขื™ืœื•ืช ื”ืžื•ืงื“ ืฉืœื›ื ื•ื‘ื”ืชืื ืœื›ืš ืœื ืชื— ืžืชื™ ื”ืŸ ืฉืขื•ืช ื”ืขื•ืžืก ืฉืœื›ื? ืชืงื•ืคื•ืช ืฉืœ ื ืฆื™ื’ื™ื.
5. ื›ืžื• ื›ืŸ ื‘ืขื–ืจืช ื”ืžืขื‘ื“ AI ื”ืขื•ืฆืžืชื™ ืฉืœื ื• ืชื•ื›ืœื• ืœื ืชื— ืืช ื”ืฉื™ื—ื•ืช ื‘ืจื‘ื“ื™ื ื™ื•ืชืจ ืžืชืงื“ืžื™ื, ื›ื’ื•ืŸ:
ื. ืชืžืœื•ืœ ืฉืœ ื”ืฉื™ื—ื”, ืขืœ ื™ื“ื™ ืงื‘ืœืช ืชืžืœื•ืœ ื”ืฉื™ื—ื” ืชื•ื›ืœื• ืœืืชืจ ืจื’ืขื™ื ืกืคืฆื™ืคื™ื ื‘ืฉื™ื—ื” ื‘ืฆื•ืจื” ื™ื•ืชืจ ืงืœื”.
ื‘. ื—ื‘ืจืช ื•ื•ื™ืกื ื˜ืจ ืชืจืื” ืœื›ื ืืช ื”ืจื’ืฉื•ืช ืฉื”ืžืฉืชืชืคื™ื ื‘ืฉื™ื—ื” ื”ื‘ื™ืขื•, ืืช ื”ืฉื™ื ื•ื™ ื”ื—ื™ื•ื‘ื™ ืื• ื”ืฉืœื™ืœื™ ืฉืœ ื”ืจื’ืฉื•ืช ืืช ื”ืชื ื•ื“ืชื™ื•ืช ืฉืœื”ื.
ื’. ื‘ืขื–ืจืช ื”ืžืขื‘ื“ ื”AI ืฉืœื ื• ืชื•ื›ืœื• ืœื‘ื—ื•ืŸ ืกื™ื›ื•ื ืงืฆืจ ืฉืœ ื”ืฉื™ื—ื” ื•ืจื’ืขื™ ืžืคืชื— ื‘ื”.
ื“. ื›ืœืœ ื”ืžื™ื“ืข ืžืชื•ืš ื”AI ืฉืœื ื• ื™ืืคืฉืจ ืœื›ื ืœืžื“ื•ื“ ืืช ื”ืคืขื™ืœื•ืช ืฉืœ ื”ื ืฆื™ื’ื™ื ืฉืœื›ื ื‘ืฆื•ืจื” ื”ืจื‘ื” ื™ื•ืชืจ ืžื“ื•ื™ืงืช ื‘ืฉื™ืœื•ื‘ ืฉืœ ืžื™ื“ืข ืžืชื•ืš
ืžืขืจื›ืช ื”ืžื™ื“ืข ืฉืœื›ื (ื›ืžื” ื˜ื™ืงื˜ื™ื ื ืกื’ืจื•/ ื›ืžื” ืขืกืงืื•ืช ื ืกื’ืจื•) ื•ื”ืจื’ืฉื•ืช ืฉืœ ื”ืœืงื•ื—ื•ืช ืฉืœื›ื ื‘ืžืขืžื“ ื”ืฉื™ื—ื”.
ืชื™ืื•ืจ ืฉืœ ื”ืขื‘ืจืช ืคื™ืจื•ื˜ื™ ืฉื™ื—ื•ืช

ื”ืกื‘ืจ ื›ืœืœื™

ืœืื—ืจ ืกื™ื•ื ื”ืฉื™ื—ื” Voicenter ืžื ืชื—ืช ืืช ื ืชื•ื ื™ ื”ืฉื™ื—ื” ืžืขื‘ื“ืช ืื•ืชื ื•ืžื™ื™ืฆืจืช ืคืจื˜ื™ ืฉื™ื—ื” ืฉืื•ืชื ืื ื• ืฉื•ืœื—ื™ื ืœืฉืจืช ืฉืœ ืžืขืจื›ืช ื”ืžื™ื“ืข ืฉืœื›ื ื‘ื‘ืงืฉื” (Request) HTTP ืคืฉื•ื˜ื” - ืขืœื™ื›ื ืœื”ื—ื–ื™ืจ ืืœื™ื ื• ืชื’ื•ื‘ื” (Response) 200 ืขืœ ืžื ืช ืฉื ื“ืข ืฉื”ืžื™ื“ืข ื”ืชืงื‘ืœ ืืฆืœื›ื ื‘ื”ืฆืœื—ื”.

CDR HOW ITS WORKS

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ืžืชื•ืš ื”ืžื™ื“ืข ื”ืžืชืงื‘ืœ ืชื•ื›ืœื•:


1. ืœืฉืœื•ื— ื”ืชืจืื” ื‘ืžื™ื™ืœ/ืกืžืก/ื•ื•ืื˜ืฆืืค ืœืžื ื”ืœ ื”ืžื•ืงื“ ืขืœ ืฉื™ื—ื” ืฉื ื ื˜ืฉื”.
2. ืœืฉืœื•ื— ืกืžืก/ื•ื•ืื˜ืฆืืค ืœืœืงื•ื— ืฉื ื˜ืฉ ื”ืžืชื ื”.
3. ืœื”ืฆื™ื’ ื‘ืžืขืจื›ืช ื”ืžื™ื“ืข ืฉืœื›ื ื”ื™ืกื˜ื•ืจื™ืช ืฉื™ื—ื•ืช ืฉืœ ืœืงื•ื— ืžืกื•ื™ื.
4. ืœืชืขื“ ืืช ื”ื”ืงืœื˜ื•ืช ื‘ืžืขืจื›ืช ื”ืžื™ื“ืข ืฉืœื›ื ืชื—ืช ืื•ืชื” ื™ืฉื•ืช.
5. ืœื™ื™ืฆืจ ื“ื•ื—ื•ืช ืœื‘ื—ื™ื ื” BI ืขืกืงื™ ื•ืœื ืชื— ืขื•ืžืก ืคืขื™ืœื•ืช, ืชืคื•ืงื•ืช ืฉืœ ื ืฆื™ื’ื™ื ื‘ืฉื™ื—ื•ืช ื ื›ื ืกื•ืช ืื• ื™ื•ืฆืื•ืช.
6. ืœืจืื•ืช ื‘ืื™ืœื• ื™ืขื“ื™ื ื•ืžื“ื™ื ื•ืช ื™ืฉ ืื—ื•ื–ื™ ืžืขื ื” ื™ื•ืชืจ ื’ื‘ื•ื” ืœืฉื™ื—ื•ืช ื™ื•ืฆืื•ืช ืฉืืชื ืžื‘ืฆืขื™ื.
7. ืžื’ื•ื•ืŸ ืจื‘ ืฉืœ ืคืขื•ืœื•ืช ืืฉืจ ื™ืืคืฉืจื• ืœื›ื ืœื ื˜ืจ ืืช ื”ืคืขื™ืœื•ืช ื”ืขืกืงื™ืช ืฉืœื›ื ื•ืœืฉืคืจ ืชื”ืœื™ื›ื™ื ืขืกืงื™ื™ื ืขืงื‘ ื–ืืช.

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ืคื•ืจืžื˜ ื‘ืงืฉื”:

  1. JSON
  2. XML-RPC
  3. POST-Application/X-WWW-Form-Urlencoded

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ืคื•ืจืžื˜ ืชื’ื•ื‘ื”:

  1. JSON
  2. XML-RPC
  3. POST-Application/X-WWW-Form-Urlencoded

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ืคืจืžื˜ืจื™ื ื‘ื‘ืงืฉื”

ืฉื“ื”ืชื™ืื•ืจื“ื•ื’ืžื
"caller""ืžืฆื™ื’ ืืช ืžืกืคืจ ื”ื˜ืœืคื•ืŸ ืฉืœ ื”ืžืชืงืฉืจ.
ืžืกืคืจ ื”ื˜ืœืคื•ืŸ ืฉื”ื™ืขื“ ืจื•ืื” ื‘ืขืช ืงื‘ืœืช ื”ืฉื™ื—ื”."
"\"caller\":\"0722776772\""
"target""ืžืฆื™ื’ ืืช ื™ืขื“ ื”ืฉื™ื—ื”.
ื”ืคืจืžื˜ืจ ื™ื›ื•ืœ ืœื”ื™ื•ืช ืžืกืคืจ ื˜ืœืคื•ืŸ ืื• ืžื–ื”ื” ืฉืœื•ื—ื”.
ื ื ืฉื™ืžื• ืœื‘ ื›ื™ ืžืกืคืจ ื˜ืœืคื•ืŸ ื™ื™ืฉืœื— ืขื ืงื™ื“ื•ืžืช ื‘ื™ื ืœืื•ืžื™ืช."
"\"target\":\"SIPSIP\" / \"target\":\"972722776772\""
"time""ืžืฆื™ื’ ืืช ืžื•ืขื“ ืชื—ื™ืœืช ื”ืฉื™ื—ื” ื‘ื–ืžืŸ Epoch.""\"time\":1536855354"
"duration""ืžืฆื™ื’ ืืช ืžืฉืš ื”ืฉื™ื—ื” ื‘ืฉื ื™ื•ืช.
ื ืชื•ืŸ ื–ื” ืื™ื ื• ื›ื•ืœืœ ืืช ืžืฉืš ืฆืœืฆื•ืœ ื”ืฉื™ื—ื” ื‘ืฉืœื•ื—ื”/ื•ืช ืืœื ืจืง ืืช ืžืฉืš ื”ืฉื™ื—ื” ืขืฆืžื” ืขื‘ื•ืจ ืฉื™ื—ื•ืช ื ื›ื ืกื•ืช ืจื’ื™ืœื•ืช.
ืขื‘ื•ืจ ืฉื™ื—ื•ืช ืžืขื’ืœ ื”ืžืชื ื” ื ืชื•ืŸ ื–ื” ื›ื•ืœืœ ื’ื ืืช ืžืฉืš ื”ื”ืžืชื ื” ืฉืœ ื”ืฉื™ื—ื” ื‘ืžืขื’ืœ ื”ื”ืžืชื ื”."
"\"duration\":33"
"ivruniqueid""ืžืฆื™ื’ ืžื–ื”ื” ืฉื™ื—ื” ื™ื™ื—ื•ื“ื™.""\"ivruniqueid\":\"20200720095iMlilHJs\""
"type""ืžืฆื™ื’ ืืช ืกื•ื’ ื”ืฉื™ื—ื”.
ืœื“ื•ื’ืžื: ื”ืื ืžื“ื•ื‘ืจ ืขืœ ืฉื™ื—ื” ื™ื•ืฆืืช? ืื• ืฉื™ื—ืช ืžืขื’ืœ?
ื™ืฉ ืžืกืคืจ ืจื‘ ืฉืœ ืกื•ื’ื™ ืฉื™ื—ื”, ืื ื ื”ืชื‘ื•ื ื ื• ื‘ื˜ื‘ืœื” ืžื˜ื”."
"\"type\":\"Incoming Call\" / \"type\":\"Extension Outgoing\" / \"type\":\"Click2Callleg1\""
"status""ืžืฆื™ื’ ืืช ื”ืชื•ืฆืื” ืฉืœ ื”ืฉื™ื—ื”.
ื”ืื ื”ืฉื™ื—ื” ื ื ื˜ืฉื”? ื ืขื ืชื”?
ื‘ืžื™ื“ื” ื•ืœืฉื™ื—ื” ื™ืฉ ืฉืชื™ ืจื’ืœื™ื™ื (ื›ืžื• ืฉื™ื—ื•ืช ืงืœื™ืง2ืงื•ืœ ื•ื—ื™ื™ื’ืŸ) ืื– ืคืจืžื˜ืจ ื–ื” ื™ืฆื™ื’ ืืช ื”ืชื•ืฆืื” ืฉืœ ื”ืจื’ืœ 2 ืฉืœ ื”ืฉื™ื—ื”.
ืœืคื™ืจื•ื˜ ื ื•ืกืฃ ืขืœ ืชื•ืฆืื•ืช ืฉื™ื—ื” ืืคืฉืจื™ื•ืช ื™ืฉ ืœืขื™ื™ืŸ ื‘ื˜ื‘ืœื” ืžื˜ื”."
"\"status\":\"ANSWER\" / \"status\":\"ABANDONE\" / \"status\":\"TE\""
"leg1DialStatusName""ื‘ืžื™ื“ื” ื•ืœืฉื™ื—ื” ื”ื™ื• 2 ืจื’ืœื™ื™ื (ื›ื’ื•ืŸ ืฉื™ื—ื•ืช ืงืœื™ืง2ืงื•ืœ ื•ื—ื™ื™ื’ืŸ), ืฉื“ื” ื–ื” ื™ืฆื™ื’ ืืช ื”ืชื•ืฆืื” ืฉืœ ื”ืจื’ืœ ืจืืฉื•ื ื”.""\"leg1DialStatusName\": \"ANSWER\"/ \"leg1DialStatusName\": \"ABANDONE\" / \"leg1DialStatusName\":\"TE\""
"targetextension""ืžืฆื™ื’ ืืช ืžื–ื”ื” ื”ืฉืœื•ื—ื” ืฉืขื ืชื” ืœืฉื™ื—ื” ื”ื ื›ื ืกืช.
ืœืขื™ืชื™ื ื”ืขืจืš ื‘ืคืจืžื˜ืจ ื–ื” ื™ื”ื™ื” ื–ื”ื” ืœืขืจืš ื‘ืคืจืžื˜ืจ target ืฉืจืฉื•ื ืžืขืœื”.
ื™ืฉื ื ืžืงืจื™ื ืฉื‘ื”ื ืฉื™ื—ื” ื ื›ื ืกืช ืื™ื ื” ืžื’ื™ืขื” ื™ืฉื™ืจื•ืช ืœืฉืœื•ื—ื” ื•ืœื›ืŸ ื”ืฉื“ื” target ืขืฉื•ื™ ืœื”ื›ื™ืœ ืขืจื›ื™ื ืฉื•ื ื™ื."
"\"targetextension\":\"SIPSIP\""
"callerextension""ืžืฆื™ื’ ืืช ืžื–ื”ื” ื”ืฉืœื•ื—ื” ืืฉืจ ื‘ื™ืฆืขื” ืฉื™ื—ื” ื™ื•ืฆืืช.
ืฉื“ื” ื–ื” ืฉื•ื ื” ืžืฉื“ื” caller ืžืื—ืจ ื•ืฉื“ื” caller ืžืฆื™ื’ ืืช ื”ืžืกืคืจ ื”ืžื–ื”ื” ืฉืœ ื”ืฉืœื•ื—ื” ื”ืžืชืงืฉืจืช."
"\"callerextension\":\"SIPSIP\""
"did""ืžืฆื™ื’ ืืช ืžืกืคืจ ื”ื˜ืœืคื•ืŸ ืฉืืœื™ื• ื”ืชืงืฉืจื• ื‘ืฉื™ื—ื” ื ื›ื ืกืช.""\"did\":\"0722776772\""
"queueid""ื‘ืžื™ื“ื” ื•ื”ืฉื™ื—ื” ื ื•ืชื‘ื” ืœืžืขื’ืœ ื”ืžืชื ื”, ืฉื“ื” ื–ื” ื™ืฆื™ื’ ืืช ื”ืžื–ื”ื” ืฉืœ ื”ืžืขื’ืœ.
ื”ืฉื“ื” ื™ืฆื™ื’ 0 ื‘ืžื™ื“ื” ื•ื”ืฉื™ื—ื” ืœื ืขื‘ืจื” ื‘ืžืขื’ืœ ื”ืžืชื ื”."
"\"queueid\":1234567"
"queuename""ื‘ืžื™ื“ื” ื•ื”ืฉื™ื—ื” ื ื•ืชื‘ื” ืœืžืขื’ืœ ื”ืžืชื ื”, ืฉื“ื” ื–ื” ื™ืฆื™ื’ ืืช ืฉื ื”ืžืขื’ืœ.""\"queuename\":\"Service Queue\""
"record""ืžืฆื™ื’ ืืช ืงื™ืฉื•ืจ ืœื”ืงืœื˜ืช ื”ืฉื™ื—ื”.""https://cpanel.voicenter.co.il/CallsHistory/PlayRecord/202205181005020246363e832-aws-Rojxp5-972521112233.mp3"
"price""ืžืฆื™ื’ ืืช ืชืžื—ื•ืจ ื”ืฉื™ื—ื” ื‘ืื’ื•ืจื•ืช.""\"price\":7"
"dialtime""ืžืฆื™ื’ ืืช ื–ืžืŸ ืฆืœืฆื•ืœ/ื—ื™ื•ื’ ื”ืฉื™ื—ื” ื‘ืฉื ื™ื•ืช.
ืคืจืžื˜ืจ ื–ื” ืื™ื ื• ืžืฆื™ื’ ืืช ืžืฉืš ื”ืฉื™ื—ื”."
"\"dialtime\":23"
"representative_name""ืžืฆื™ื’ ืืช ืฉื ื”ืžืฉืชืžืฉ ืฉืœ ื”ืฉืœื•ื—ื” ืฉืžืงื•ืฉืจืช ืœืฉื™ื—ื”.
ื‘ืžื™ื“ื” ื•ื™ื•ื–ืจ ืœื ื‘ื™ืฆืข ืœื•ื’ื™ืŸ ื‘ื–ืžืŸ ื”ืฉื™ื—ื”, ืฉื“ื” ื–ื” ื™ืฆื™ื’ ืืช ืฉื ื”ืžืชืฉืžืฉ ืฉืžืงื•ืฉืจ ืœืฉืœื•ื—ื”/ืžืกืคืจ ืฉืœ ืฉื™ื—ื” ื–ื•."
"\"representative_name\": \"Walter Melon\""
"representative_code""ืžืฆื™ื’ ืืช ืžื–ื”ื” ื”ืžืฉืชืžืฉ ืืฉืจ ื”ืฉื™ื—ื” ืžืงื•ืฉืจืช ืืœื™ื•.
ื‘ืžื™ื“ื” ื•ื”ืžืฉืชืžืฉ ืœื ื‘ื™ืฆืข ืœื•ื’ื™ืŸ, ืฉื“ื” ื–ื” ื™ืฆื™ื’ ืืช ืžื–ื”ื” ื”ืžืฉืชืžืฉ ืืฉืจ ืžืงื•ืฉืจ ืœืฉืœื•ื—ื” ืื• ืœืžืกืคืจ ื˜ืœืคื•ืŸ ืืฉืจ ืžืงื•ืฉืจื™ื ืœืฉื™ื—ื”."
"\"representative_code\":\"9996\""
"targetextension_name""ืžืฆื™ื’ ืฉื ืฉื ื”ืฉืœื•ื—ื” ืืฉืจ ืขื ืชื” ืœืฉื™ื—ื”.""\"targetextension_name\": \"Walter Melon\""
"callerextension_name""ืžืฆื™ื’ ืืช ืฉื ื”ืฉืœื•ื—ื” ืืฉืจ ื‘ื™ืฆืขื” ืืช ื”ืฉื™ื—ื”.""\"callerextension_name\": \"Walter Melon\""
"target_country""ืžืฆื™ื’ ืืช ืฉื ื”ืžื“ื™ื ื” ืฉืืœื™ื” ื‘ื•ืฆืขื” ืฉื™ื—ื” ื™ื•ืฆืืช.""\"target_country\":\"Israel\""
"caller_country""ืžืฆื™ื’ ืืช ืฉื ื”ืžื“ื™ื ื” ืฉืžืžื ื” ื”ืชืงื‘ืœื” ื”ืฉื™ื—ื”.""\"caller_country\":\"Israel\""
"seconds_waiting_in_ queue""ืฉื“ื” ื–ื” ืžื›ื™ืœ ืืช ืžืฉืš ื”ื”ืžืชื ื” ืฉืœ ื”ืœืงื•ื— ื‘ืฉื™ื—ื” ื”ืจืœื•ื•ื ื˜ื™ืช ื‘ืžืขื’ืœ ื”ืžืชื ื”.
ืฉื“ื” ื–ื” ืœื ื™ื™ืฉืœื— ื‘ืžื™ื“ื” ื•ื”ืฉื™ื—ื” ืœื ืขื‘ืจื” ื‘ืžืขื’ืœ ื”ืžืชื ื”."
"\"seconds_waiting_in_queue\":5"
"OriginalIvrUniqueID""ืฉื“ื” ื–ื” ื™ื™ืฉืœื— ืืš ื•ืจืง ื‘ืžื™ื“ื” ื•ื”ืฉื™ื—ื” ื”ื–ื• ื”ื™ื™ืชื” ืžืงื•ืฉืจืช ืœืฉื™ื—ื” ืื—ืจืช.
ืœื“ื•ื’ืžื ื‘ืžืงืจื” ืฉืœ ืฉื™ื—ื•ืช ืฉื”ื•ืขื‘ืจื• ืฉื“ื” ื–ื” ื™ื›ื™ืœ ืืช ืžื–ื”ื” ื”ืฉื™ื—ื” ืฉืœ ื”ืฉื™ื—ื” ืฉื”ื•ืขื‘ืจื”."
"\"OriginalIvrUniqueID\": \"201809131730110122A1212\""
"DepartmentName""ืฉื“ื” ื–ื” ืžื›ื™ืœ ืืช ืฉื ื”ื—ืฉื‘ื•ืŸ ืืฉืจ ื”ืฉื™ื—ื” ืžืงื•ืฉืจืช ืืœื™ื•.""\"DepartmentName\": \"Voicenter Account\""
"DepartmentID""ืฉื“ื” ื–ื” ืžื›ื™ืœ ืืช ืžื–ื”ื” ื”ื—ืฉื‘ื•ืŸ ืืฉืจ ื”ืฉื™ื—ื” ืžืงื•ืฉืจืช ืืœื™ื•.""\"DepartmentId\":123456"
"TopDepartmentName""ืฉื“ื” ื–ื” ืžื›ื™ืœ ืืช ืฉื ื”ื—ืฉื‘ื•ืŸ ื”ืจืืฉื™ ืืฉืจ ื”ืฉื™ื—ื” ืžืงื•ืฉืจืช ืืœื™ื•.""\"DepartmentId\":123456"
"TopDepartmentID""ืฉื“ื” ื–ื” ืžื›ื™ืœ ืืช ืžื–ื”ื” ื”ื—ืฉื‘ื•ืŸ ื”ืจืืฉื™ ืืฉืจ ื”ืฉื™ื—ื” ืžืงื•ืฉืจืช ืืœื™ื•.""\"TopDepartmentID\":7654321"
"IVR""ืคืจืžื˜ืจ ืžืกื•ื’ ืžืขืจืš ืืฉืจ ืžืฆื™ื’ ืืช ื”ืฉื›ื‘ื•ืช ื‘ื ืชื‘ ืฉื”ืฉื™ื—ื” ืขื‘ืจื” ื‘ื”ื. ื”ืฉื“ื•ืช ื”ื:
ืฉื“ื”: Layer_id ืžืฆื™ื’ ืืช ื”ืžื–ื”ื” ื”ื™ื™ื—ื•ื“ื™ ืฉืœ ื”ืฉื›ื‘ื”.
ืฉื“ื” Layer_name - ืžืฆื™ื’ ืืช ืฉื ื”ืฉื›ื‘ื” ื›ืคื™ ืฉืžื•ืคื™ืข ื‘ืžืžืฉืง ื”ื ืชื‘.
ืฉื“ื” DTMF - ืžืฆื™ื’ ืืช ื”ืœื—ื™ืฆื•ืช ืฉืœ ื”ืœืงื•ื— ื‘ื ืชื‘.
ื‘ืžื™ื“ื” ื•ืœื ื”ื™ื™ืชื” ืœื—ื™ืฆื” ื”ืขืจืš ื™ื”ื™ื” 0.
ืฉื“ื” LayerNumber - ื™ืฆื™ื’ ืืช ืžืกืคืจ ื”ืฉื›ื‘ื”.
ืฉื“ื” dtmf_order - ืžืฆื™ื’ ืืช ืกื“ืจ ืžืขื‘ืจ ื”ืฉื™ื—ื” ื‘ืฉื›ื‘ื•ืช."
"\"IVR\": \"[{ \\\"layer_id\\\":1234567, \\\"layer_name\\\":\\\"LayerName\\, \\\"layer_number\\\":6, \\\"Dtmf\\\":0, \\\"dtmf_order\\\":1 }]\""
"campaignName""ื‘ืžื™ื“ื” ื•ื”ืฉื™ื—ื” ื”ื™ื ื” ืžืกื•ื’ ื—ื™ื™ื’ืŸ ืื•ื˜ื•ืžื˜ื™(ืชื•ืชื— ืฉื™ื—ื•ืช), ืฉื“ื” ื–ื” ื™ืฆื™ื’ ืืช ืฉื ืงืžืคื™ื™ืŸ ื”ื—ื™ื™ื’ืŸ ื”ืื•ื˜ื•ืžื˜ื™ ื”ืกืคืฆื™ืคื™ ืฉื“ืจื›ื• ื‘ื•ืฆืขื” ื”ืฉื™ื—ื”. ื”ืฉื“ื” ื”ื \"ืœ ื™ืฉืœื— ืืš ื•ืจืง ื‘ืฉื™ื—ื•ืช ืžืกื•ื’ ื—ื™ื™ื’ืŸ ืื•ื˜ื•ืžื˜ื™.""\"campaignName\": \"ืœื™ื“ื™ื ืื•ื’ื•ืกื˜\","
"campaignCode""ื‘ืžื™ื“ื” ื•ื”ืฉื™ื—ื” ื”ื™ื ื” ืžืกื•ื’ ื—ื™ื™ื’ืŸ ืื•ื˜ื•ืžื˜ื™(ืชื•ืชื— ืฉื™ื—ื•ืช), ืฉื“ื” ื–ื” ื™ืฆื™ื’ ืืช ื”ืงื•ื“ API ืฉืœ ืงืžืคื™ื™ืŸ ื”ื—ื™ื™ื’ืŸ ื”ืื•ื˜ื•ืžื˜ื™ ื”ืกืคืฆื™ืคื™ ืฉื“ืจื›ื• ื‘ื•ืฆืขื” ื”ืฉื™ื—ื”. ืžื™ื“ืข ื–ื” ืจืœื•ื•ื ื˜ื™ ื‘ืขื™ืงืจ ืœืฉื™ืจื•ืชื™ ืื™ื ื˜ื’ืจืฆื™ื”. ื”ืฉื“ื” ื”ื \"ืœ ื™ืฉืœื— ืืš ื•ืจืง ื‘ืฉื™ื—ื•ืช ืžืกื•ื’ ื—ื™ื™ื’ืŸ ืื•ื˜ื•ืžื˜ื™.""\"campaignCode\": \"XXXXXXXXXXXXXXXXXXXXXXXXXXXXX\","
"dialerData""ื‘ืžื™ื“ื” ื•ื”ืฉื™ื—ื” ื”ื™ื ื” ืžืกื•ื’ ื—ื™ื™ื’ืŸ ืื•ื˜ื•ืžื˜ื™(ืชื•ืชื— ืฉื™ื—ื•ืช), ื™ืฉืœื— ืื•ื‘ื™ื™ืงื˜ ื”ืžื›ื™ืœ ืžื™ื“ืข ื”ืžืคืจื˜ ืืช ืคืจื˜ื™ ื”ืงืžืคื™ื™ืŸ ืฉื“ืจื›ื• ื‘ื•ืฆืขื” ื”ืฉื™ื—ื”. ืื•ื‘ื™ื™ืงื˜ ื–ื” ื™ืฉืœื— ืืš ื•ืจืง ื‘ืฉื™ื—ื•ืช ืžืกื•ื’ ื—ื™ื™ื’ืŸ ืื•ื˜ื•ืžื˜ื™."" \"dialerData\": { \"CampaignID\": 123456789, \"CampaignTypeID\": 5, \"CampaignTypeName\": \"Automatic\", \"CallID\": \"1234567\", \"StatusName\": \"ANSWER\", \"Phone\": \"972722776772\", \"CallInserted\": \"2024-11-25T16:10:21.790Z\", \"RetryNum\": 2, \"RetryAmount\": 3 }"
"campaignID""ื‘ืžื™ื“ื” ื•ื”ืฉื™ื—ื” ื”ื™ื ื” ืžืกื•ื’ ื—ื™ื™ื’ืŸ ืื•ื˜ื•ืžื˜ื™(ืชื•ืชื— ืฉื™ื—ื•ืช), ืฉื“ื” ื–ื” ื™ืฆื™ื’ ืืช ื”ืžื–ื”ื” ืฉืœ ืงืžืคื™ื™ืŸ ื”ื—ื™ื™ื’ืŸ ื”ืื•ื˜ื•ืžื˜ื™ ื”ืกืคืฆื™ืคื™ ืฉื“ืจื›ื• ื‘ื•ืฆืขื” ื”ืฉื™ื—ื”. ื”ืฉื“ื” ื”ื \"ืœ ื™ืฉืœื— ืืš ื•ืจืง ื‘ืฉื™ื—ื•ืช ืžืกื•ื’ ื—ื™ื™ื’ืŸ ืื•ื˜ื•ืžื˜ื™.""\"campaignID\": 123456789"
"CampaignTypeID""ื‘ืžื™ื“ื” ื•ื”ืฉื™ื—ื” ื”ื™ื ื” ืžืกื•ื’ ื—ื™ื™ื’ืŸ ืื•ื˜ื•ืžื˜ื™(ืชื•ืชื— ืฉื™ื—ื•ืช), ืฉื“ื” ื–ื” ื™ืฆื™ื’ ืืช ืžื–ื”ื” ืกื•ื’ ืงืžืคื™ื™ืŸ ื”ื—ื™ื™ื’ืŸ ื”ืื•ื˜ื•ืžื˜ื™ ื”ืกืคืฆื™ืคื™ ืฉื“ืจื›ื• ื‘ื•ืฆืขื” ื”ืฉื™ื—ื”. ื”ืฉื“ื” ืžื›ื™ืœ ืื—ืช ืžืฉืชื™ ืืคืฉืจื•ื™ื•ืช: 1. 5 (ื”ืฉื™ืจื•ืช ืžื—ื™ื™ื’ ืชื—ื™ืœื” ืืœ ื”ื ืฆื™ื’ ื•ืื– ืœืœืงื•ื—), 2. 3 (ื”ืฉื™ืจื•ืช ืžื—ื™ื™ื’ ืชื—ื™ืœื” ืœืœืงื•ื— ื•ืื– ื—ื•ื–ืจ ืœื ืฆื™ื’). ื”ืฉื“ื” ื”ื \"ืœ ื™ืฉืœื— ืืš ื•ืจืง ื‘ืฉื™ื—ื•ืช ืžืกื•ื’ ื—ื™ื™ื’ืŸ ืื•ื˜ื•ืžื˜ื™.""\"CampaignTypeID\": 5,"
"campaignTypeName""ื‘ืžื™ื“ื” ื•ื”ืฉื™ื—ื” ื”ื™ื ื” ืฉื™ื—ืช ื—ื™ื™ื’ืŸ ืื•ื˜ื•ืžื˜ื™(ืชื•ืชื— ืฉื™ื—ื•ืช), ืฉื“ื” ื–ื” ื™ืฆื™ื’ ืืช ืกื•ื’ ืงืžืคื™ื™ืŸ ื”ื—ื™ื™ื’ืŸ ื”ืื•ื˜ื•ืžื˜ื™ ื”ืกืคืฆื™ืคื™ ืฉื“ืจื›ื• ื‘ื•ืฆืขื” ื”ืฉื™ื—ื”. ื”ืฉื“ื” ืžื›ื™ืœ ืื—ืช ืžืฉืชื™ ืืคืฉืจื•ื™ื•ืช: 1. Automatic(ื”ืฉื™ืจื•ืช ืžื—ื™ื™ื’ ืชื—ื™ืœื” ืืœ ื”ื ืฆื™ื’ ื•ืื– ืœืœืงื•ื—), 2. IVR(ื”ืฉื™ืจื•ืช ืžื—ื™ื™ื’ ืชื—ื™ืœื” ืœืœืงื•ื— ื•ืื– ื—ื•ื–ืจ ืœื ืฆื™ื’). ื”ืฉื“ื” ื”ื \"ืœ ื™ืฉืœื— ืืš ื•ืจืง ื‘ืฉื™ื—ื•ืช ืžืกื•ื’ ื—ื™ื™ื’ืŸ ืื•ื˜ื•ืžื˜ื™.""\"campaignTypeName\": \"Automatic\","
"CallID""ื‘ืžื™ื“ื” ื•ื”ืฉื™ื—ื” ื”ื™ื ื” ืฉื™ื—ืช ื—ื™ื™ื’ืŸ ืื•ื˜ื•ืžื˜ื™(ืชื•ืชื— ืฉื™ื—ื•ืช), ืฉื“ื” ื–ื” ื™ืฆื™ื’ ืืช ืžื–ื”ื” ื”ื™ืขื“ ื‘ืงืžืคื™ื™ืŸ. ืœืฉื™ื ืœื‘, ืœื ืžื“ื•ื‘ืจ ื‘ืžื–ื”ื” ืฉื™ื—ื”(ivruniqueid). ืœื›ืœ ื™ืขื“ ื™ืฉ ืžื–ื”ื” ื‘ืงืžืคื™ื™ืŸ ื•ื™ื›ื•ืœื™ื ืœื”ื™ื•ืช ืžืกืคืจ ื ื™ืกื™ื•ื ื•ืช ืฉื™ื—ื” ืœืื•ืชื• ื™ืขื“(ivruniqueid). ื”ืฉื“ื” ื”ื \"ืœ ื™ืฉืœื— ืืš ื•ืจืง ื‘ืฉื™ื—ื•ืช ืžืกื•ื’ ื—ื™ื™ื’ืŸ ืื•ื˜ื•ืžื˜ื™.""\"CallID\": \"1083439851\","
"StatusName""ื‘ืžื™ื“ื” ื•ื”ืฉื™ื—ื” ื”ื™ื ื” ืฉื™ื—ืช ื—ื™ื™ื’ืŸ ืื•ื˜ื•ืžื˜ื™(ืชื•ืชื— ืฉื™ื—ื•ืช), ืฉื“ื” ื–ื” ื™ืฆื™ื’ ืกื˜ื˜ื•ืก ื”ืžืขื ื” ืœืฉื™ื—ื”. ืœืคื™ืจื•ื˜ ื ื•ืกืฃ ื™ืฉ ืœืขื™ื™ืŸ ื‘ื˜ื‘ืœื” ืžื˜ื”. ื”ืฉื“ื” ื”ื \"ืœ ื™ืฉืœื— ืืš ื•ืจืง ื‘ืฉื™ื—ื•ืช ืžืกื•ื’ ื—ื™ื™ื’ืŸ ืื•ื˜ื•ืžื˜ื™.""\"StatusName\": \"ANSWER\","
"Phone""ื‘ืžื™ื“ื” ื•ื”ืฉื™ื—ื” ื”ื™ื ื” ืฉื™ื—ืช ื—ื™ื™ื’ืŸ ืื•ื˜ื•ืžื˜ื™(ืชื•ืชื— ืฉื™ื—ื•ืช), ืฉื“ื” ื–ื” ื™ืฆื™ื’ ืืช ืžืกืคืจ ื”ื˜ืœืคื•ืŸ ืฉืœ ื™ืขื“ ื”ืฉื™ื—ื” ื›ืคื™ ืฉื”ื•ื–ืŸ ืœืฉื™ืจื•ืช. ื”ืฉื“ื” ื”ื \"ืœ ื™ืฉืœื— ืืš ื•ืจืง ื‘ืฉื™ื—ื•ืช ืžืกื•ื’ ื—ื™ื™ื’ืŸ ืื•ื˜ื•ืžื˜ื™.""\"Phone\": \"972722776772\","
"CallInserted""ื‘ืžื™ื“ื” ื•ื”ืฉื™ื—ื” ื”ื™ื ื” ืฉื™ื—ืช ื—ื™ื™ื’ืŸ ืื•ื˜ื•ืžื˜ื™(ืชื•ืชื— ืฉื™ื—ื•ืช), ืฉื“ื” ื–ื” ื™ืฆื™ื’ ืืช ืžื•ืขื“ ื”ื–ื ืช ื”ื™ืขื“ ืœืฉื™ืจื•ืช. ื”ืฉื“ื” ื”ื \"ืœ ื™ืฉืœื— ืืš ื•ืจืง ื‘ืฉื™ื—ื•ืช ืžืกื•ื’ ื—ื™ื™ื’ืŸ ืื•ื˜ื•ืžื˜ื™.""\"CallInserted\": \"2024-11-25T16:10:21.790Z\","
"RetryNum""ื‘ืžื™ื“ื” ื•ื”ืฉื™ื—ื” ื”ื™ื ื” ืฉื™ื—ืช ื—ื™ื™ื’ืŸ ืื•ื˜ื•ืžื˜ื™(ืชื•ืชื— ืฉื™ื—ื•ืช), ืฉื“ื” ื–ื” ื™ืฆื™ื’ ืืช ืžืกืคืจ ื”ื ื™ืกื™ื•ืŸ ื”ื ื•ื›ื—ื™ ืœื—ื™ื•ื’ ืœื™ืขื“. ื‘ืžืกื’ืจืช ื”ืฉื™ืจื•ืช ื ื™ืชืŸ ืœื”ื’ื“ื™ืจ ืžืกืคืจ ื ื™ืกื™ื•ื ื•ืช ืฉืœ ื”ืฉื™ืจื•ืช ืœื—ื™ื•ื’ ืœื™ืขื“. ื”ืฉื™ืจื•ืช ื™ืคืกื™ืง ืœื—ื™ื™ื’ ืœื™ืขื“ ืื• ื›ืฉื”ื™ืขื“ ืขื ื” ืœืฉื™ื—ื” ืื• ื›ืฉื”ืฉื™ืจื•ืช ื—ื™ื™ื’ ืืช ืžืกืคืจ ื”ื ื™ืกื™ื•ื ื•ืช ื”ืžืงืกื™ืžืœื™ ืฉื”ื•ื’ื“ืจ. ื”ืฉื“ื” ื”ื \"ืœ ื™ืฉืœื— ืืš ื•ืจืง ื‘ืฉื™ื—ื•ืช ืžืกื•ื’ ื—ื™ื™ื’ืŸ ืื•ื˜ื•ืžื˜ื™.""\"RetryNum\": 2,"
"RetryAmount""ื‘ืžื™ื“ื” ื•ื”ืฉื™ื—ื” ื”ื™ื ื” ืฉื™ื—ืช ื—ื™ื™ื’ืŸ ืื•ื˜ื•ืžื˜ื™(ืชื•ืชื— ืฉื™ื—ื•ืช), ืฉื“ื” ื–ื” ื™ืฆื™ื’ ืืช ืžืกืคืจ ื”ื ื™ืกื™ื•ื ื•ืช ื”ืžืงืกื™ืžืœื™ ืฉื”ื•ื’ื“ืจ ืœื—ื™ื•ื’ ืœื™ืขื“. ื‘ืžืกื’ืจืช ื”ืฉื™ืจื•ืช ื ื™ืชืŸ ืœื”ื’ื“ื™ืจ ืžืกืคืจ ื ื™ืกื™ื•ื ื•ืช ืฉืœ ื”ืฉื™ืจื•ืช ืœื—ื™ื•ื’ ืœื™ืขื“. ื”ืฉื™ืจื•ืช ื™ืคืกื™ืง ืœื—ื™ื™ื’ ืœื™ืขื“ ืื• ื›ืฉื”ื™ืขื“ ืขื ื” ืœืฉื™ื—ื” ืื• ื›ืฉื”ืฉื™ืจื•ืช ื—ื™ื™ื’ ืืช ืžืกืคืจ ื”ื ื™ืกื™ื•ื ื•ืช ื”ืžืงืกื™ืžืœื™ ืฉื”ื•ื’ื“ืจ. ื”ืฉื“ื” ื”ื \"ืœ ื™ืฉืœื— ืืš ื•ืจืง ื‘ืฉื™ื—ื•ืช ืžืกื•ื’ ื—ื™ื™ื’ืŸ ืื•ื˜ื•ืžื˜ื™.""\"RetryAmount\": 3"
"DoNotCallMeStatus""ื‘ืžื™ื“ื” ื•ื‘ื—ืฉื‘ื•ื ื›ื ืžื•ืคืขืœ ืฉื™ืจื•ืช ื—ืกื™ืžืช ืฉื™ื—ื•ืช ืžื”ืžืื’ืจ ื”ืžืžืฉืœืชื™ - \"ืืœ ืชืชืงืฉืจ ืืœื™\",
ื‘ืฉื™ื—ื•ืช ื™ื•ืฆืื•ืช ื™ื•ืฆื’ ื”ืขืจืš ื”ื \"ืœ ืฉืœ ืงื•ื“ ืกื˜ื˜ื•ืก ื”ื‘ื“ื™ืงื” ืฉืœ ืžืกืคืจ ื”ื˜ืœืคื•ืŸ ืฉืœ ื™ืขื“ ื”ืฉื™ื—ื”
ืงื•ื“ื™ ืกื˜ื˜ื•ืก ืืคืฉืจื™ื™ื:
\"200\" - ืงืจื™ืื” ื‘ื•ืฆืขื” ื‘ื”ืฆืœื—ื” ืžื•ืœ ื”ืžืื’ืจ ื”ืžืžืฉืœืชื™.
\"300\" - ืงื™ืจืื” ื‘ื•ืฆืขื” ื‘ื”ืฆืœื—ื” ืžื•ืœ ืฉื™ืจื•ืช Cache.
\"301\" - ื‘ืจื™ืจืช ืžื—ื“ืœ, ื”ื•ืขื‘ืจ ื‘ื”ืฆืœื—ื” ืœืฉื™ืจื•ืช Cache.
\"400\" - ืงืจื™ืื” ืžื•ืœ ื”ืžืื’ืจ ื”ืžืžืฉืœืชื™ ื ื›ืฉืœื”.
\"500\" - ืชืงืœืช ืฉืจืช."
"\"DoNotCallMeStatus\": \"200\""
"DoNotCallMeStatusCode""ื‘ืžื™ื“ื” ื•ื‘ื—ืฉื‘ื•ื ื›ื ืžื•ืคืขืœ ืฉื™ืจื•ืช ื—ืกื™ืžืช ืฉื™ื—ื•ืช ืžื”ืžืื’ืจ ื”ืžืžืฉืœืชื™ - \"ืืœ ืชืชืงืฉืจ ืืœื™\",
ื‘ืฉื™ื—ื•ืช ื™ื•ืฆืื•ืช ื™ื•ืฆื’ ื”ืขืจืš ื”ื \"ืœ ืฉืœ ืกื˜ื˜ื•ืก ื”ื‘ื“ื™ืงื” ืฉืœ ืžืกืคืจ ื”ื˜ืœืคื•ืŸ ืฉืœ ื™ืขื“ ื”ืฉื™ื—ื”
ืกื˜ื˜ื•ืกื™ื ืืคืฉืจื™ื™ื:
\"RESPONSE_FROM_API_VALID\" - 200.
\"RESPONSE_FROM_FRESH_CACHE\" - 300.
\"FAILOVER_API_RESPONSE_FROM_OLD_CACHE\" - 301.
\"RESPONSE_FROM_API_INVALID\" - 400.
\"FAILD_FETCH_API_CACHE_ISEMPTY\" - 500."
"\"DoNotCallMeStatusCode\": \"RESPONSE_FROM_API_VALID\""
"DoNotCallMetransactionId""ื‘ืžื™ื“ื” ื•ื‘ื—ืฉื‘ื•ื ื›ื ืžื•ืคืขืœ ืฉื™ืจื•ืช ื—ืกื™ืžืช ืฉื™ื—ื•ืช ืžื”ืžืื’ืจ ื”ืžืžืฉืœืชื™ - \"ืืœ ืชืชืงืฉืจ ืืœื™\",
ื‘ืฉื™ื—ื•ืช ื™ื•ืฆืื•ืช ืื ื—ื ื• ืฉื•ืœื—ื™ื ืืช ื”ืžื–ื”ื” ืื™ืžื•ืช ืฉื”ื•ื—ื–ืจ ืœื ื• ืžื”ื‘ื“ื™ืงื” ืžื•ืœ ื”ืžืื’ืจ ื”ืžืžืฉืœืชื™.
ืœืžืขืฉื” ืืกืžื›ืชื ืžื”ืžืื’ืจ ื”ืžืžืฉืœืชื™ ืœื‘ื“ื™ืงื” ืฉื ืขืฉืชื” ืœืคื ื™ ื”ื—ื™ื•ื’ ืœื™ืขื“."
" \"DoNotCallMetransactionId\": \"ae190407-e42c-4b41-984f-6111920fc7bb\""
"IsDoNotCallMe""ื‘ืžื™ื“ื” ื•ื‘ื—ืฉื‘ื•ื ื›ื ืžื•ืคืขืœ ืฉื™ืจื•ืช ื—ืกื™ืžืช ืฉื™ื—ื•ืช ืžื”ืžืื’ืจ ื”ืžืžืฉืœืชื™ - \"ืืœ ืชืชืงืฉืจ ืืœื™\",
ื‘ืฉื“ื” ื–ื” ืื ื—ื ื• ืžืขื“ื›ื ื™ื ื”ืื ื”ืชื•ืฆืื” ืฉืœ ื”ื‘ื“ื™ืงื” ื”ืจืืชื” ื”ืื ื”ื™ืขื“ ืœื—ื™ื•ื’ ื”ื™ื” ืงื™ื™ื ื‘ืžืื’ืจ ืื• ืฉืœื.
\"0\" - False. ื™ืขื“ ื”ืฉื™ื—ื” ืœื ืงื™ื™ื ื‘ืžืื’ืจ ืžืื•ืคืฉืจ ืœื”ื•ืฆืืช ืฉื™ื—ื•ืช.
\"1\" - True. ื™ืขื“ ื”ืฉื™ื—ื” ืงื™ื™ื ื‘ืžืื’ืจ ื•ื”ื™ื ื• ื—ืกื•ื ืœื”ื•ืฆืืช ืฉื™ื—ื•ืช."
"\"IsDoNotCallMe\": \"1\""
"aiData""ืื•ื‘ื™ื™ืงื˜ JSON ื”ืžืฆื™ื’ ืืช ื›ืœ ื ืชื•ื ื™ ื”- AI ืขื‘ื•ืจ ื”ืฉื™ื—ื”. ืžื›ื™ืœ ืื•ื‘ื™ื™ืงื˜ื™ื ืืœื”: ืชื•ื‘ื ื•ืช(insights), ืจื’ืฉื•ืช(emotions) ื•ืชืžืœื™ืœ(transcript). ื”ืฉื™ืจื•ืช ื ืชืžืš ื”ื™ื•ื ื‘ืฉืคื•ืช ืขื‘ืจื™ืช ื•ืื ื’ืœื™ืช. ืœื”ื•ืกืคืช ืฉืคื•ืช ื ื•ืกืคื•ืช ื™ืฉ ืœืฉืœื•ื— ื‘ืงืฉื” ืœืฉื™ืจื•ืช ื”ืœืงื•ื—ื•ืช ืฉืœ ื•ื•ื™ืกื ื˜ืจ."null
"insights""ืื•ื‘ื™ื™ืงื˜ ื–ื” ืžื›ื™ืœ ืืช ื ื™ืชื•ื— ืชืžืœื•ืœ ื”ืงืœื˜ืช ื”ืฉื™ื—ื”. ื”ื•ื ืžื›ื™ืœ ืืช ืจืฉื™ืžืช ื”ืคืจื•ืžืคื˜ื™ื(questions), ืกื™ื›ื•ื ื”ืฉื™ื—ื”(summary) ื•ื ื™ืชื•ื— ื”ืžืฉืชืชืคื™ื(participants).""\"insights\":{ \"questions\":[ { \"key\":\"category\", \"question\":\"Categorize the call to exactly one of the possible categories:โ€œtechnical issueโ€,โ€œbilling issuesโ€,โ€œgeneral support issuesโ€\", \"answer\":\"technical issue\" } ], \"participants\":{ \"caller\":{ \"name\":null, \"personality_traits\":[] }, \"callee\":{ \"name\":\"Steve\", \"personality_traits\":[] } }, \"summary\":\"The caller had clash phone service issue. Steve tried troubleshooting steps like restarting the phone and resetting network settings, which solved the issue.\" }"
"questions""ืžืขืจืš ื–ื” ืžื›ื™ืœ ืื•ื‘ื™ื™ืงื˜ ืฉืœ ื”ืฉืืœื•ืช(Prompts) ืฉืžื ื•ืข ื”ื‘ื™ื ื” ื”ืžืœืื›ื•ืชื™ืช ื™ื ืชื—. ื”ื•ื ืžื›ื™ืœ: ืžืคืชื—(key)- ืฉื ื”ืงื˜ื’ื•ืจื™ื” ื”ื ื•ื›ื—ื™ืช. ืฉืืœื”(question) - ืฉืืœืช ื” Prompt. ืกื•ื’ ื”ืžื™ื“ืข ื”ื—ื•ื–ืจ(data_type) - ืกื™ื•ื•ื’ ืกื•ื’ ื”ืขืจืš ื”ื—ื•ื–ืจ ืฉืœ ื ื™ืชื•ื— ื” AI(ื˜ืงืกื˜, ืžืกืคืจ, ืžืขืจืš ื•ื›ื•..). ืชืฉื•ื‘ื”(answer) - ื”ืขืจืš ื”ื—ื•ื–ืจ ืฉืœ ื ื™ืชื•ื— ืฉื™ืจื•ืช ื” AI. ื ื™ืชืŸ ืœื ื”ืœ ืืช ื”ืฉืืœื•ืช ื‘-Cpanel ื‘ื”ื’ื“ืจื•ืช ื”ืžืชืงื“ืžื•ืช ืฉืœ ื ื™ื”ื•ืœ ื—ืฉื‘ื•ืŸ."{"questions":[{"key":"category","question":"Categorize the call to exactly one of the possible categories: โ€œtechnical issueโ€, โ€œsalesโ€, โ€œother issuesโ€","data_type":"string","answer":"technical issue"},{"key":"issue","question":"What was the technical issue?","data_type":"string","answer":"The caller was experiencing issues with their phone service."}]}
"key""ืฉื ื”ืงื˜ื’ื•ืจื™ื” ืฉืœ ื›ืœ ืฉืืœื”.""\"key\": \"call_type\""
"question""ืฉืืœืช ื” prompt ืœื ื™ืชื•ื— ื”ืฉื™ื—ื” ืข\"ื™ ืžื ื•ืข ื” AI.""\"question\": \"Categorize the call to exactly one of the possible categories: โ€œtechnical issueโ€, โ€œbilling issuesโ€, โ€œgeneral support issuesโ€, โ€œsalesโ€, โ€œother issuesโ€\""
"data_type""ืกื•ื’ ื”ื ืชื•ื ื™ื ืฉื”ืขืจืš ื”ื—ื•ื–ืจ(answer) ืœืฉืืœื” ืฉื ืฉืืœื” ื™ื”ื™ื”. ืกื•ื’ื™ ื”ื ืชื•ื ื™ื ื”ืืคืฉืจื™ื™ื: 1-boolean, 2-string, 3-number, 4-json array, 5-json object list, 6-json object""\"data_type\": \"string\""
"answer""ื”ืขืจืš ื”ื—ื•ื–ืจ ืœืฉืืœืช ื” prompt ืฉื ืฉืืœื”.""\"answer\": \"technical issue\""
"participants""ืื•ื‘ื™ื™ืงื˜ ื–ื” ืžื ืชื— ืืช ืชื›ื•ื ื•ืช ืžืฉืชืชืคื™ ื”ืฉื™ื—ื”. ื”ื•ื ืžื›ื™ืœ ืื•ื‘ื™ื™ืงื˜ื™ื ืขื‘ื•ืจ ื”ืžืชืงืฉืจ(caller) ื•ื™ืขื“ ื”ืฉื™ื—ื”(callee) ืขื ืฉืžื•ืช ื”ืžืฉืชืชืคื™ื(ื‘ืžื™ื“ื” ื•ื–ื•ื”ื•) ื•ืชื›ื•ื ื•ืชื™ื• ืฉืœ ื›ืœ ืื“ื."{"participants":{"caller":{"name":null,"personality_traits":[]},"callee":{"name":"Steve","personality_traits":["professional","patient","trying to explain clearly"]}}}
"name""ื”ืฉื ืฉืœ ื”ืžืชืงืฉืจ(caller)/ื™ืขื“ ื”ืฉื™ื—ื”(callee).""\"name\": \"Steve\""
"personality_traits""ืžืขืจืš ื”ืžื›ื™ืœ ืืช ื”ืžืืคื™ื™ื ื™ื ื”ืื™ืฉื™ื™ื ืฉืœ ื”ืžืชืงืฉืจ ื•ื™ืขื“ ื”ืฉื™ื—ื”.""\"personality_traits\": [ \"professional\", \"patient\", \"trying to explain clearly\" ]"
"summary""ืกื™ื›ื•ื ื‘ืงืฆืจื” ืฉืœ ืชืžืœื•ืœ ื”ืฉื™ื—ื”.""\"summary\": \"The customer wanted to exchange virtual numbers and purchase a new virtual number. The representative helped the customer change 7 virtual numbers and purchase 1 new virtual number, a total of 8 new numbers. The representative explained to the customer the costs involved and the customer approved the costs. In the end, the representative confirmed that he would email the new numbers to the customer.\""
"emotions""ืื•ื‘ื™ื™ืงื˜ ื–ื” ืžื›ื™ืœ ืืช ื”ื ื™ืชื•ื— ื”ืจื’ืฉื™ ืฉืœ ื”ืžืชืงืฉืจ ื•ื™ืขื“ ื”ืฉื™ื—ื”. ืžื ื•ืข ื”-AI ืžื ืชื— ื›ืœ ืžืฉืคื˜ ื•ืืช ื”ืจื’ืฉ ื”ืงืฉื•ืจ ืืœื™ื•. ื”ื’ื•ื“ืœ ืฉืœ ืื•ื‘ื™ื™ืงื˜ ื–ื” ื™ื›ื•ืœ ืœื”ืฉืชื ื•ืช. ื–ื” ืชืœื•ื™ ื‘ืื•ืจืš ื”ืฉื™ื—ื” ื•ื‘ื™ื›ื•ืœืช ืฉืœ ืžื ื•ืข ื”AI ืœื–ื”ื•ืช ืืช ื”ืจื’ืฉื•ืช(ืขืฉื•ื™ื™ื ืœื”ื™ื•ืช ืžืฉืคื˜ื™ื ืฉืœื ื–ื•ื”ื” ื‘ื”ืŸ ืจื’ืฉ ืžื•ื‘ื”ืง)."{"emotions":{"sentences":[{"sentence_id":28,"emotion":"frustrated","emotion_direction":-1,"confidence_emotion":0.88,"intensity_emotion":0.75,"personality_trait":"impatient","confidence_trait":0.85},{"sentence_id":34,"emotion":"professional","emotion_direction":1,"confidence_emotion":0.92,"intensity_emotion":0.85,"personality_trait":"helpful","confidence_trait":0.88}]}}
"sentences""ืžืขืจืš ื–ื” ืžื›ื™ืœ ืื•ื‘ื™ื™ืงื˜ื™ื ืฉืœ ืžืฉืคื˜ื™ ื”ืฉื™ื—ื” ืฉื‘ื”ืŸ ืžื ื•ืข ื”AI ื”ืฆืœื™ื— ืœื–ื”ื•ืช ืจื’ืฉ.""{\"sentence_id\": 28, \"emotion\": \"frustrated\", \"emotion_direction\": -1, \"confidence_emotion\": 0.88, \"intensity_emotion\": 0.75, \"personality_trait\": \"impatient\", \"confidence_trait\": 0.85 }, {\"sentence_id\": 34, \"emotion\": \"professional\", \"emotion_direction\": 1, \"confidence_emotion\": 0.92, \"intensity_emotion\": 0.85, \"personality_trait\": \"helpful\", \"confidence_trait\": 0.88 },"
"sentence_id""ืžื–ื”ื” ืžืกืคืจื™ ืฉืœ ื›ืœ ืฉื•ืจื” ื‘ืชืžืœื•ืœ ื”ืฉื™ื—ื”. ืžืชื—ื™ืœ ืž 0 ื•ืขื•ืœื”.""\"sentence_id\": 56"
"emotion""ื”ืจื’ืฉ ืฉื–ื•ื”ื” ื‘ืžืฉืคื˜.""\"emotion\": \"frustrated\""
"emotion_direction""ืฉื“ื” ื–ื” ื ื•ืชืŸ ื›ื™ื•ื•ืŸ ืžืกืคืจื™ ืฉืœ ืจื’ืฉ ื”ืžืฉืคื˜: 1: ื—ื™ื•ื‘ื™, -1: ืฉืœื™ืœื™, 0: ื ื™ื˜ืจืœื™.""\"emotion_direction\": -1"
"confidence_emotion""ืžื ื•ืข ื” AI ืžืขืจื™ืš ืžืกืคืจื™ืช (ื‘ื™ืŸ 0-1) ื›ืžื” ืกื‘ื™ืจื•ืช ืฉื”ืจื’ืฉ ืฉื–ื™ื”ื” ื ื›ื•ืŸ.""\"confidence_emotion\": 0.92"
"intensity_emotion""ืžื ื•ืข ื” AI ืžืขืจื™ืš ืžืกืคืจื™ืช (ื‘ื™ืŸ 0-1) ืืช ืจืžืช ื”ืขื•ืฆืžื” ืฉืœ ื”ืจื’ืฉ ืฉื–ื•ื”ื”.""\"intensity_emotion\": 0.8"
"personality_trait""ืชื›ื•ื ืช ื”ืื™ืฉื™ื•ืช ืฉืœ ืžืฉืชืชืฃ ื”ืฉื™ื—ื” ืฉื–ื•ื”ืชื” ื‘ืžืฉืคื˜.""\"personality_trait\": \"patient\""
"confidence_trait""ืžื ื•ืข ื” AI ืžืขืจื™ืš ืžืกืคืจื™ืช (ื‘ื™ืŸ 0-1) ืืช ืจืžืช ื”ืกื‘ื™ืจื•ืช ืฉื”ืชื›ื•ื ื” ืฉื–ื•ื”ืชื” ืื›ืŸ ื ื›ื•ื ื”.""\"confidence_trait\": 0.82"
"transcript""ืชืžืœื•ืœ ื”ืฉื™ื—ื” ื”ืžืœื. ืžื›ื™ืœ ืืช ื›ืœ ืžืฉืคื˜ื™ ื”ืฉื™ื—ื” ื‘ืื•ื‘ื™ื™ืงื˜ื™ื ื ืคืจื“ื™ื.""{ \"speaker\": \"Speaker0\", \"text\": \"H: Good afternoon\", \"startTime\": 1.87, \"endTime\": 1.89, \"sentence_id\": 0 }, { \"speaker\": \"Speaker0\", \"text\": \"thank you for calling voice and support\", \"startTime\": 3, \"endTime\": 5.2, \"sentence_id\": 1 }"
"speaker""Speaker0 ื”ื•ื ื”ื ืฆื™ื’. Speaker1 ื”ื•ื ื”ืœืงื•ื—."" { \"speaker\": \"Speaker0\", \"text\": \"how can i assist you today\", \"startTime\": 8, \"endTime\": 9.64, \"sentence_id\": 3 }, { \"speaker\": \"Speaker1\", \"text\": \"hi i'm having some issue\", \"startTime\": 13.46, \"endTime\": 13.48, \"sentence_id\": 4 }"
"text""ื”ื˜ืงืกื˜ ื”ืžืชื•ืžืœืœ ืฉืœ ื”ืžืฉืคื˜ ื”ื ื•ื›ื—ื™.""\"text\": \"how can i assist you today\""
"startTime""ื–ืžืŸ ื”ื”ืชื—ืœื” ืฉืœ ื”ืžืฉืคื˜ ื”ื ื•ื›ื—ื™ ื‘ืฉื ื™ื•ืช, ืžืื– ืฉื”ืฉื™ื—ื” ื”ืชื—ื™ืœื”.""\"startTime\": 8"
"endTime""ื–ืžืŸ ื”ืกื™ื•ื ืฉืœ ื”ืžืฉืคื˜ ื”ื ื•ื›ื—ื™ ื‘ืฉื ื™ื•ืช, ืžืื– ืฉื”ืฉื™ื—ื” ื”ืชื—ื™ืœื”.""\"endTime\": 9.64"
"sentence_id""ืžื–ื”ื” ืžืกืคืจื™ ืฉืœ ื›ืœ ืฉื•ืจื” ื‘ืชืžืœื•ืœ ื”ืฉื™ื—ื”. ืžืชื—ื™ืœ ืž 0 ื•ืขื•ืœื”.""\"sentence_id\": 3"

ืกื•ื’ื™ ืฉื™ื—ื•ืช

ืœื”ืœืŸ ืคื™ืจื•ื˜ ืขืœ ืกื•ื’ื™ ื”ืฉื™ื—ื•ืช ื”ืฉื•ื ื™ื ืืฉืจ ื™ื›ื•ืœื™ื ืœื”ื™ื•ื•ืฆืจ:

ืกื•ื’ ืฉื™ื—ื”ืชื™ืื•ืจ
"Incoming Call""ืฉื™ื—ื” ื ื›ื ืกืช ืจื’ื™ืœื”.
ืœืงื•ื— ืงืฆื” ื—ื™ื™ื’ ืืœื™ื›ื ืœืžืกืคืจ ื˜ืœืคื•ืŸ ืฉืœื›ื, ื”ืฉื™ื—ื” ื ื›ื ืกื” ืœื ืชื‘ ื•ืฆืœืฆืœื” ื‘ืฉืœื•ื—ื” ืื—ืช ืื• ืžืกืคืจ ืฉืœื•ื—ื•ืช.
* ื”ืฉื™ื—ื” ืœื ืขื‘ืจื” ื‘ืžืขื’ืœ ื”ืžืชื ื”."
"CC""ืฉื™ื—ื” ืฉื‘ื•ืฆืขื” ื‘ืขื–ืจืช ืฉื™ืจื•ืช ืžืกืคืจ ื’ื™ืฉื” ืฉืœ ื—ื‘ืจืช ื•ื•ื™ืกื ื˜ืจ."
"Extension Outgoing""ืฉื™ื—ื” ื™ื•ืฆืืช ืจื’ื™ืœื” ืžืฉืœื•ื—ื” ืฉืœ ื•ื•ื™ืกื ื˜ืจ.
* ืœื ืฉื™ื—ืช ืงืœื™ืง2ืงื•ืœ."
"Queue""ืฉื™ื—ื” ื ื›ื ืกืช ืฉื”ืชืงื‘ืœื” ืืœ ืžืขื’ืœ ื”ืžืชื ื”."
"Click2Call leg1""ืฉื™ื—ืช ืงืœื™ืง2ืงื•ืœ (ืœื ืฉื™ื—ืช ื—ื™ื™ื’ืŸ).
\"ืจื’ืœ 1\" ืฉืœ ื”ืฉื™ื—ื” - ื”ืฉื™ื—ื” ื‘ื™ืŸ ื”ืฉื™ืจื•ืช ืœืฉืœื•ื—ื” ืฉืืžื•ืจื” ืœื—ื™ื™ื’ ืœื™ืขื“ ื‘\"ืจื’ืœ 2\" ืฉืœ ื”ืฉื™ื—ื”."
"Click2Call leg2""ืฉื™ื—ืช ืงืœื™ืง2ืงื•ืœ (ืœื ืฉื™ื—ืช ื—ื™ื™ื’ืŸ).
\"ืจื’ืœ 2\" ืฉืœ ื”ืฉื™ื—ื” - ื”ืฉื™ื—ื” ื‘ื™ืŸ ื”ืฉืœื•ื—ื” ืœื™ืขื“.
ื‘ืจืฉื•ืžื” ื–ื• ืชืงื‘ืœื• ืชื™ืขื•ื“ ืขืœ ืคืจื˜ื™ ื”ืฉื™ื—ื” ื•ืงื™ืฉื•ืจ ืœื”ืงืœื˜ื•ืช ื”ืฉื™ื—ื”."
"VoiceMail""ืฉื™ื—ื” ืืฉืจ ื ืขื ืชื” ืขืœ ื™ื“ื™ ืฉื™ืจื•ืช ื”ืชื ืงื•ืœื™ ืฉืœ ื•ื•ื™ืกื ื˜ืจ."
"Callference""ืฉื™ื—ื” ืฉื‘ื•ืฆืขื” ื‘ืขื–ืจืช ืฉื™ืจื• ืชื—ื“ืจ ื•ื•ืขื™ื“ื” ืฉืœ ื—ื‘ืจืช ื•ื•ื™ืกื ื˜ืจ."
"XferCDR""ืฉื™ื—ื” ืืฉืจ ื”ื•ืขืจื” ื™ื“ื ื™ืช ืžืฉืœื•ื—ื” ืฉืœ ืžืกืคืจ/ืฉืœื•ื—ื” ืื—ืจืช."
"ProductiveCall Leg1""ืฉื™ื—ืช \"ืจื’ืœ 1\" ืฉืœ ื—ื™ื™ื’ืŸ ืœื ืฆื™ื’ - ื”ืฉื™ื—ื” ืืฉืจ ืžื—ื‘ืจืช ื‘ื™ืŸ ื”ืฉื™ืจื•ืช ืœื ืฆื™ื’."
"ProductiveCall Leg2""ืฉื™ื—ืช \"ืจื’ืœ 2\" ืฉืœ ื—ื™ื™ื’ืŸ ืœื ืฆื™ื’ - ื”ืฉื™ื—ื” ืืฉืจ ืžื—ื‘ืจืช ื‘ื™ืŸ ื”ื ืฆื™ื’ ืœื™ืขื“/ืœืงื•ื—/ืœื™ื“ ืฉื”ื–ื ืชื ื‘ื—ื™ื™ื’ืŸ."
"Scrubber""ืฉื™ื—ื” ืฉื‘ื•ืฆืขื” ื“ืจืš ืฉื™ืจื•ืช ื”ืกืงืจืื‘ืจ ืฉืœ ื—ื‘ืจืช ื•ื•ื™ืกื ื˜ืจ."
"Click 2 IVR""ืฉื™ื—ืช \"ืจื’ืœ 1\" ืฉืœ ื—ื™ื™ื’ืŸ ื—ื›ื - ื”ืฉื™ื—ื” ื”ืจืืฉื•ื ื™ืช ื‘ื™ืŸ ื”ื—ื™ื™ื’ืŸ ืœื™ืขื“."
"Click 2 IVR Incoming""ืฉื™ื—ืช \"ืจื’ืœ 2\" ืฉืœ ื—ื™ื™ื’ืŸ ื—ื›ื - ื”ืฉื™ื—ื” ืฉืžืชืจื—ืฉืช ืœืื—ืจ ื—ื™ื‘ื•ืจ ืžื•ืฆืœื— ื•ืžืขื ื” ืฉืœ ื”ื™ืขื“ \"ื‘ืจื’ืœ ื”1\".
ื‘ืกื•ื’ ืฉื™ื—ื” ื–ื” ืžืชื‘ืฆืข ื—ื™ื•ื’ ืžื”ื™ืขื“ ืืœ ื ืชื‘ ื”ืฉื™ื—ื•ืช ืฉืœื›ื.
ืกื•ื’ ืฉื™ื—ื” ื–ื” ืžืกืžืŸ ื›ื™ ื”ืฉื™ื—ื” ืœื ืขื‘ืจื” ืœืžืขื’ืœ ื”ืžืชื ื” ืืœื ื”ื•ืขื‘ืจื” ื™ืฉื™ืจื•ืช ืœื ืฆื™ื’ ืื• ื”ืฉืžืขืช ื”ืงืœื˜ื”.
ื‘ืจืฉื•ืžื” ื–ื• ืชืงื‘ืœื• ืืช ืกื˜ื˜ื•ืก ื”ืฉื™ื—ื” ื•ืงื™ืฉื•ืจ ืœื”ืงืœื˜ืช ื”ืฉื™ื—ื”."
"Click 2 Queue Incoming""ืฉื™ื—ืช \"ืจื’ืœ 2\" ืฉืœ ื—ื™ื™ื’ืŸ ื—ื›ื - ื”ืฉื™ื—ื” ืฉืžืชืจื—ืฉืช ืœืื—ืจ ื—ื™ื‘ื•ืจ ืžื•ืฆืœื— ื•ืžืขื ื” ืฉืœ ื”ื™ืขื“ \"ื‘ืจื’ืœ ื”1\".
ื‘ืกื•ื’ ืฉื™ื—ื” ื–ื” ืžืชื‘ืฆืข ื—ื™ื•ื’ ืžื”ื™ืขื“ ืืœ ื ืชื‘ ื”ืฉื™ื—ื•ืช ืฉืœื›ื.
ืกื•ื’ ืฉื™ื—ื” ื–ื” ืžืกืžืŸ ื›ื™ ื”ืฉื™ื—ื” ืขื‘ืจื” ืœืžืขื’ืœ ื”ืžืชื ื” ื•ื”ื™ืขื“ ื”ืžืชื™ืŸ ืขื“ ืœืžืขื ื” ืฉืœ ื ืฆื™ื’.
ื‘ืจืฉื•ืžื” ื–ื• ืชืงื‘ืœื• ืืช ืกื˜ื˜ื•ืก ื”ืฉื™ื—ื” ื•ืงื™ืฉื•ืจ ืœื”ืงืœื˜ืช ื”ืฉื™ื—ื”."
"FaxCdr""ืฉื™ื—ื” ืืฉืจ ื‘ื•ืฆืขื” ื“ืจืš ืฉื™ืจื•ืช ื”ืคืงืก ื”ืคื ื™ืžื™ ืฉืœ ื•ื•ื™ืกื ื˜ืจ.
*ื”ืฉื™ืจื•ืช ืœื ืคืขื™ืœ ืขื“ื™ื™ืŸ."
"Attended CDR leg1""ืฉื™ื—ื” ื‘ื”ืขื‘ืจื” ืขื ื”ืชื™ื™ืขืฆื•ืช."
"Attended CDR leg2""ืฉื™ื—ื” ื‘ื”ืขื‘ืจื” ืขื ื”ืชื™ื™ืขืฆื•ืช.
ืจืฉื•ืžื” ื–ื• ืชืชืงื™ื™ื ื›ืืฉืจ ืžืชื‘ืฆืข ืชืกืจื™ื˜ ืฉื™ื—ื” ื”ื‘ื:
ื ืฆื™ื’ ื' ืขื•ื ื” ืœืฉื™ื—ื” ื ื›ื ืกืช, ื”ืœืงื•ื— ืžื‘ืงืฉ ืœื“ื‘ืจ ืขื ื ืฆื™ื’ ื‘'.
ื ืฆื™ื’ ื' ืžืชืงืฉืจ ืืœ ื ืฆื™ื’ ื‘'.
ืœืื—ืจ ืžื›ืŸ ื ืฆื™ื’ ื' ืžืขื‘ื™ืจ ืืช ื”ืฉื™ื—ื” ื•ื”ืœืงื•ื— ืœื ืฆื™ื’ ื‘'.
ืกื•ื’ ืฉื™ื—ื” ื–ื” ื ื•ืชืŸ ืžื™ื“ืข ืขืœ ื”ืฉื™ื—ื” ืฉืœ ื”ืœืงื•ื— ืขื ื ืฆื™ื’ ื‘'."
"Auto forward""ืฉื™ื—ื” ืฉื”ื•ืขื‘ืจื” ื‘ืื•ืคืŸ ืื•ื˜ื•ืžื˜ื™ ืžืฉืœื•ื—ื” ืœืžืกืคืจ ื˜ืœืคื•ืŸ - ื‘ื“ืจืš ื›ืœืœ ืžื“ื•ื‘ืจ ืขืœ ื”ื’ื“ืจื” ื“ืจืš ื”ื˜ืœืคื•ืŸ IP."

ื”ืกื‘ืจ ืขืœ ืฉื™ื—ื•ืช ืขื ืจื’ืœ 1 + ืจื’ืœ 2

ย 

ื™ืฉ ืžืกืคืจ ืกื•ื’ื™ ืฉื™ื—ื•ืช ืืฉืจ ืžื•ืจื›ื‘ื•ืช ืžืฉืชื™ ืฉื™ื—ื•ืช ื‘ืคื•ืขืœ:

  1. ืฉื™ื—ื•ืช ืงืœื™ืง2ืงื•ืœ - ืžื•ืจื›ื‘ื•ืช ืžืจื’ืœ 1: ื”ืฉื™ื—ื” ื”ืจืืฉื•ื ื” ืœืฉืœื•ื—ื” + ืจื’ืœ 2 - ื”ืฉื™ื—ื” ืœื™ืขื“ ืœืื—ืจ ืžืขื ื” ื‘ืจื’ืœ 1.
  2. ืฉื™ื—ื•ืช ื—ื™ื™ื’ืŸ ืœื ืฆื™ื’ - ืžื•ืจื›ื‘ื•ืช ืžืจื’ืœ 1: ื”ืฉื™ื—ื” ื”ืจืืฉื•ื ื” ืœืฉืœื•ื—ื” + ืจื’ืœ 2 - ื”ืฉื™ื—ื” ืœื™ืขื“ ืœืื—ืจ ืžืขื ื” ื‘ืจื’ืœ 1.
  3. ืฉื™ื—ื•ืช ื—ื™ื™ื’ืŸ ื—ื›ื - ืžื•ืจื›ื‘ื•ืช ืžืจื’ืœ 1: ื”ืฉื™ื—ื” ื”ืจืืฉื•ื ื” ืœื™ืขื“ (ืœืงื•ื—) + ืจื’ืœ 2 - ื”ืฉื™ื—ื” ืœื™ืขื“ (ื ืฆื™ื’/ื ืชื‘) ืœืื—ืจ ืžืขื ื” ื‘ืจื’ืœ 1.

ืกื•ื’ื™ ืกื˜ื˜ื•ืก ืฉื™ื—ื•ืช:

ืœื”ืœืŸ ืคื™ืจื•ื˜ ืขืœ ืกื˜ื˜ื•ืก ืฉื™ื—ื” (ืชื•ืฆืื” ืฉืœ ื”ืฉื™ื—ื” ืœืื—ืจ ืกื™ื•ืžื”):

ืฉื ืกื˜ื˜ื•ืกืชื™ืื•ืจ
"NOTDIALED""ื ื™ืชื•ืง ืœืคื ื™ ื‘ื™ืฆื•ืข ืฉื™ื—ื”."
"ANSWER""ืžืขื ื” ืฉืœ ืฉื™ื—ื” ืœืื—ืจ ื—ื™ื•ื’/ืฆืœืฆื•ืœ ืžื•ืฆืœื—.
ื”ืฉื™ื—ื” ื”ื’ื™ืขื” ืœื™ืขื“ื”.
ืžืขื ื” ืžืชืจื—ืฉ ื›ืืฉืจ ื•ื•ื™ืกื ื˜ืจ ืžืงื‘ืœ ืื™ืชื•ืช ืฉืœ ืžืขื ื” ื‘ืฉื™ื—ื”ื› ืžื• ื›ืŸ ื’ื ื”ื’ืขืช ื”ืฉื™ื—ื” ืœืชื ืงื•ืœื™. "
"BUSY""ื›ืืฉืจ ืžื ืกื™ื ืœื‘ืฆืข ื—ื™ื•ื’ ืœื™ืขื“ ืžืกื•ื™ื ืื‘ืœ ืžืกืคืจ ื”ื˜ืœืคื•ืŸ ืฉื•ืœื— ื‘ื—ื–ืจื” ืื™ืชื•ืช ืฉืœ \"ืขืกื•ืง\"."
"NOANSWER""ืื™ืŸ ืžืขื ื”. ื”ืฉื™ื—ื” ื”ื’ื™ืขื” ืœื™ืขื“ ืืš ืฆืœืฆืœื” ืœืžืฉืš ื–ืžืŸ ืžืกื•ื™ื ืขื“ ืœืื™ ืžืขื ื”."
"CANCEL""ื‘ื™ื˜ื•ืœ ืฉื™ื—ื”. ืžืฆื‘ ื–ื” ืงื•ืจื” ื›ืืฉืจ ืžื—ื™ื™ื’ื™ื ืœื™ืขื“ ืžืกื•ื™ื ืื‘ืœ ืžืชื‘ืฆืข ื ื™ืชื•ืง ืœืคื ื™ ืžืขื ื” ื‘ื™ืขื“."
"ABANDONE""ืฉื™ื—ื” ืฉื ื ื˜ืฉื” ืœืื—ืจ ื”ืžืชื ื” ื‘ืžืขื’ืœ ื”ืžืชื ื” ื•ืžืชืจื—ืฉ ื‘ืžืฆื‘ื™ื ื”ื‘ืื™ื:
ื‘ื•ืฆืข ื ื™ืชื•ืง ืฉืœ ื”ืฉื™ื—ื” ืœืคื ื™ ืžืขื ื”.
ื™ืฆื™ืื” ืžื”ืžืขื’ืœ ื‘ืขืช ื”ืžืชื ื”.
ืœืงื•ื— ื”ืžืชื™ืŸ ื–ืžืŸ ื”ืžืชื ื” ืžืงืกื™ืžืœื™."
"VOEND""ื ื™ืชื•ืง ืฉืœ ื”ืฉื™ื—ื” ื‘ืžืขืžื“ ื”ื ืชื‘ ืœืœื ืฆืœืฆื•ืœ ื‘ืฉืœื•ื—ื” ื›ืœืฉื”ื™ ืื• ืžืขื’ืœ ื”ืžืชื ื”.
ื‘ืžืงืจื” ื–ื” ืœืงื•ื— ื”ืชืงืฉืจ ื”ื’ื™ืข ืœื ืชื‘ ื”ืฉื™ื—ื•ืช ื•ื ื™ืชืง."
"TE""ืžืชืจื—ืฉ ื›ืืฉืจ ื”ืฉื™ื—ื” ืžื’ื™ืขื” ืœื ืชื‘ ื”ืฉื™ื—ื•ืช ื•ืžืฉืžื™ืขื” ื”ืงืœื˜ื” ื•ืœืื—ืจ ืžื›ืŸ ืžืชื ืชืงืช."
"NOTCALLED""ืกื˜ื˜ื•ืก ื–ื” ืžืฆื™ื™ืŸ ื›ื™ ื”ืจื’ืœ ื”ืฉื ื™ื™ื” ืฉืœ ื”ืฉื™ื—ื” ืœื ื‘ื•ืฆืขื” ืžืื—ืจ ื•ื”ืจื’ืœ ื”1 ืฉืœ ื”ืฉื™ื—ื” ืœื ื”ื™ื™ืชื” ืžื•ืฆืœื—ื” (ื”ืฉื™ื—ื” ืœื ื”ืชื—ื‘ืจื” ืœืฉืœื•ื—ื”)."
"VOICEMAIL""ืฉื™ื—ื” ื”ื’ื™ืขื” ืœืชื ื”ืงื•ืœื™ ืฉืœ ื•ื•ื™ืกื ื˜ืจ."
"CONGESTION""ืกื˜ื˜ื•ืก ื–ื” ืžืกืžืœ ืœืจื•ื‘ ื—ื™ื•ื’ ืœื™ืขื“ ืœื ืžื•ื›ืจ."
"CHANUNAVAIL""ืขืจื•ืฅ ืœื ื–ืžื™ืŸ ืื• ืฉืœื•ื—ื” ืœื ืžื—ื•ื‘ืจืช ื•ืจืฉื•ืžื”."
"INVALIDARGS""ืฉื’ื™ืื” ื‘ืขื™ื‘ื•ื“ ืคืงื•ื“ืช ื—ื™ื•ื’ ืœื™ืขื“."
"SSWPREAUTH""ื‘ื™ื˜ื•ืœ ืฉื™ื—ื” ื™ื•ืฆืืช ืœืคื ื™ ื‘ื™ืฆื•ืข ื—ื™ื•ื’."

ื“ื•ื’ืžืื•ืช ืœื‘ืงืฉื”

ืฉื™ื—ื” ื™ื•ืฆืืช:

{
"caller": "0722776772",
"target": "0501234567",
"time": 1595960350,
"duration": 11,
"ivruniqueid": "2020072818dcDHFJcc804",
"type": "Extension Outgoing",
"status": "ANSWER",
"targetextension": "",
"callerextension": "SIPSIP",
"did": "",
"queueid": 0,
"queuename": "",
"record": "https://cpanel.voicenter.co.il/CallsHistory/PlayRecord/2020072818dcDHFJcc804-aws.mp3",
"price": 0,
"dialtime": 2,
"representative_name": "User 1",
"representative_code": "12345678",
"targetextension_name": "",
"callerextension_name": "",
"target_country": "",
"caller_country": "",
"DepartmentID": 12345678,
"DepartmentName": "Voicenter Sales Department",
"TopDepartmentID": 87654321,
"TopDepartmentName": "Voicenter Account"
}

ื ืฆื™ื’ "User 1" ื‘ื™ืฆืข ืฉื™ื—ื” ื™ื•ืฆืืช ืžื”ืฉืœื•ื—ื” ืฉืœื• (SIPSIP) ืืœ ื”ื™ืขื“ 0501234567, ื”ื™ืขื“ ืงื™ื‘ืœ ืฉื™ื—ื” ืžืžืกืคืจ: 0722776772.
ื”ืฉื™ื—ื” ื ืขื ืชื” ืœืื—ืจ ื—ื™ื•ื’ ืฉืœ 2 ืฉื ื™ื•ืช.
ืื•ืจืš ื”ืฉื™ื—ื” ื”ื™ื” 11 ืฉื ื™ื•ืช.

ืฉื™ื—ื” ื ื›ื ืกืช:

{
"caller": "0501234567",
"target": "",
"time": 1595333610,
"duration": 20,
"ivruniqueid": "202007211213270124c",
"type": "Queue",
"status": "ANSWER",
"targetextension": "",
"callerextension": "",
"did": "0722776772",
"queueid": 123456789,
"queuename": "Sales Queue",
"record": "https://cpanel.voicenter.co.il/CallsHistory/PlayRecord/202007211213270124c-aws.mp3",
"price": 0,
"dialtime": 0,
"representative_name": "Admin User",
"representative_code": "12345679",
"targetextension_name": "",
"callerextension_name": "",
"target_country": "",
"caller_country": "Israel",
"seconds_waiting_in_queue": 20,
"IVR": [
{
"layer_id": 1234,
"layer_name": "Main IVR",
"layer_number": 0,
"Dtmf": 2,
"dtmf_order": 1
},
{
"layer_id": 4321,
"layer_name": "Sales Department",
"layer_number": 2,
"Dtmf": 0,
"dtmf_order": 2
}
]
}

ื‘ื“ื•ื’ืžื ื–ื• ื ื™ืชืŸ ืœืจืื•ืช ื›ื™ ื”ืชืงื‘ืœื” ืฉื™ื—ื” ื ื›ื ืกืช ืžื”ืžืกืคืจ 0501234567 ืืœ ื”ืžืกืคืจ 0722776772.
ื”ืฉื™ื—ื” ืขื‘ืจื” ื‘ืฉื›ื‘ื” Main IVR ื•ื”ืœืงื•ื— ื”ืžืชืงืฉืจ ื”ืงื™ืฉ ืขืœ ืกืคืจื” 2 ื‘ืฉื›ื‘ื” ื–ื• ื•ื ื•ืชื‘ ืœืฉื›ื‘ื” Sales Department ืœืื—ืจ ืžื›ืŸ.
ื”ืฉื™ื—ื” ื”ื’ื™ืขื” ืœืžืขื’ืœ ื”ืžืชื ื” Sales Queue ื•ืœืื—ืจ ื”ืžืชื ื” ืฉืœ 20 ืฉื ื™ื•ืช ื”ืฉื™ื—ื” ื ืขื ืชื”.

ย 

ื“ื•ื’ืžื ืœืฉื™ื—ื” ืขื ืขื™ื‘ื•ื“ ื•ืชืžืœื•ืœ ืฉืœ AI

ย 

{
"IVR": [
{
"layer_id": 196285,
"layer_name": "0747809282",
"layer_number": 4,
"Dtmf": 0,
"dtmf_order": 1
}
],
"caller": "0501234567",
"target": "SIP12SIP",
"time": 1721942255,
"duration": 333,
"ivruniqueid": "202407252117332121279029ab1d84",
"type": "Incoming Call",
"status": "ANSWER",
"targetextension": "SIP12SIP",
"callerextension": "",
"did": "0722776772",
"queueid": 0,
"queuename": "",
"record": "https://cpanel.voicenter.co.il/CallsHistory/PlayRecord/202407252117332121279029ab1d84-vc213.mp3.7065.enc",
"price": 0,
"dialtime": 11,
"representative_name": "Test 1",
"representative_code": "1882",
"targetextension_name": "Test 1",
"callerextension_name": "",
"target_country": "",
"caller_country": "Israel",
"aiData": {
"insights": {
"questions": [
{
"key": "category",
"question": "Categorize the call to exactly one of the possible categories: โ€œtechnical issueโ€, โ€œbilling issuesโ€, โ€œgeneral support issuesโ€, โ€œCRM issuesโ€, โ€œsalesโ€, โ€œother issuesโ€",
"data_type": "string",
"answer": "technical issue"
},
{
"key": "issue",
"question": "What was the technical issue?",
"data_type": "string",
"answer": "The caller was experiencing issues with their Clash phone service, including dropped calls and poor call quality, especially when talking to people."
},
{
"key": "issue_resolution",
"question": "Please mention in at least 3 sentences the steps taken to try and resolve the issue and how was it eventually resolved",
"data_type": "string",
"answer": "The agent tried the following steps to resolve the issue: 1) Asked the caller to restart their phone. 2) Checked the caller's network settings, including cellular data and voice/data settings. 3) Instructed the caller to reset their network settings. After these steps, the caller reported some improvement in call quality."
},
{
"key": "issue_resolution_confirmation",
"question": "did the caller confirmed the issue was solved?",
"data_type": "string",
"answer": "The caller confirmed that the call quality seemed a bit better after resetting the network settings, but was not sure if the issue was completely resolved."
},
{
"key": "issue_resolved",
"question": "was the issue resolved? (true/false)",
"data_type": "boolean",
"answer": "false"
},
{
"key": "key_phrases_speaker0",
"question": "provide an array with a list of up to 5 key phrases said by the first participant of the call.",
"data_type": "json array",
"answer": [
"thank you for calling voice and support",
"how can i assist you today",
"I'll do my best to help you resolve them",
"let me pull up your account",
"have you tried restarting your phone"
]
},
{
"key": "key_phrases_speaker1",
"question": "provide an array with a list of up to 5 key phrases said by the second participant of the call.",
"data_type": "json array",
"answer": [
"i'm having some issues with clash phone service",
"my calls keep dropping and the quality is really bad",
"it started a few days ago",
"it is mostly happening at home",
"I'm using an iPhone"
]
},
{
"key": "keywords_speaker0",
"question": "provide an array with a list of up to 20 keywords used by the first participant during the call and the amount of occurrences the word had",
"data_type": "json object list",
"answer": [
{
"word": "thank",
"count": 3
},
{
"word": "account",
"count": 2
},
{
"word": "issue",
"count": 2
},
{
"word": "help",
"count": 2
},
{
"word": "reset",
"count": 2
}
]
},
{
"key": "keywords_speaker1",
"question": "provide an array with a list of up to 20 keywords used by the second participant during the call and the amount of occurrences the word had",
"data_type": "json object list",
"answer": [
{
"word": "issue",
"count": 2
},
{
"word": "call",
"count": 3
},
{
"word": "drop",
"count": 2
},
{
"word": "quality",
"count": 2
},
{
"word": "home",
"count": 1
}
]
},
{
"key": "technical issues",
"question": "Identify recurring technical issues mentioned by customers. Provide an array.",
"data_type": "json array",
"answer": [
"Dropped calls",
"Poor call quality"
]
},
{
"key": "topics",
"question": "Summarize the main 3 topics of the call. Provide an array.",
"data_type": "json array",
"answer": [
"Issues with Clash phone service",
"Troubleshooting steps",
"Creating a ticket for further investigation"
]
},
{
"key": "troubleshooting",
"question": "Highlight successful troubleshooting steps and their frequency.",
"data_type": "string",
"answer": "The successful troubleshooting steps mentioned were: 1) Restarting the phone. 2) Checking network settings (cellular data, voice/data). 3) Resetting network settings."
}
],
"participants": {
"caller": {
"name": null,
"personality_traits": [
]
},
"callee": {
"name": "Steve",
"personality_traits": [
]
}
},
"summary": "The caller, whose name is not mentioned, contacted Steve from voice and support regarding issues with their Clash phone service. The main issue was dropped calls and poor call quality, especially when talking to people. Steve tried troubleshooting steps like restarting the phone, checking network settings, and resetting network settings, which led to some improvement but did not fully resolve the issue."
},
"emotions": {
"questions": [
],
"sentences": [
{
"sentence_id": 21,
"emotion": "frustrated",
"emotion_direction": -1,
"confidence_emotion": 0.92,
"intensity_emotion": 0.85,
"personality_trait": "impatient",
"confidence_trait": 0.9
},
{
"sentence_id": 23,
"emotion": "frustrated",
"emotion_direction": -1,
"confidence_emotion": 0.9,
"intensity_emotion": 0.8,
"personality_trait": "impatient",
"confidence_trait": 0.88
},
{
"sentence_id": 28,
"emotion": "frustrated",
"emotion_direction": -1,
"confidence_emotion": 0.88,
"intensity_emotion": 0.75,
"personality_trait": "impatient",
"confidence_trait": 0.85
},
{
"sentence_id": 34,
"emotion": "professional",
"emotion_direction": 1,
"confidence_emotion": 0.92,
"intensity_emotion": 0.85,
"personality_trait": "helpful",
"confidence_trait": 0.88
},
{
"sentence_id": 35,
"emotion": "neutral",
"emotion_direction": 0,
"confidence_emotion": 0.5,
"intensity_emotion": 0.3,
"personality_trait": null,
"confidence_trait": 0
},
{
"sentence_id": 37,
"emotion": "helpful",
"emotion_direction": 1,
"confidence_emotion": 0.9,
"intensity_emotion": 0.75,
"personality_trait": "patient",
"confidence_trait": 0.85
},
{
"sentence_id": 38,
"emotion": "cooperative",
"emotion_direction": 1,
"confidence_emotion": 0.88,
"intensity_emotion": 0.7,
"personality_trait": "compliant",
"confidence_trait": 0.82
},
{
"sentence_id": 39,
"emotion": "neutral",
"emotion_direction": 0,
"confidence_emotion": 0.6,
"intensity_emotion": 0.4,
"personality_trait": null,
"confidence_trait": 0
},
{
"sentence_id": 40,
"emotion": "frustrated",
"emotion_direction": -1,
"confidence_emotion": 0.92,
"intensity_emotion": 0.8,
"personality_trait": "impatient",
"confidence_trait": 0.88
},
{
"sentence_id": 41,
"emotion": "helpful",
"emotion_direction": 1,
"confidence_emotion": 0.93,
"intensity_emotion": 0.82,
"personality_trait": "professional",
"confidence_trait": 0.9
},
{
"sentence_id": 42,
"emotion": "helpful",
"emotion_direction": 1,
"confidence_emotion": 0.9,
"intensity_emotion": 0.75,
"personality_trait": "patient",
"confidence_trait": 0.85
},
{
"sentence_id": 43,
"emotion": "neutral",
"emotion_direction": 0,
"confidence_emotion": 0.5,
"intensity_emotion": 0.3,
"personality_trait": null,
"confidence_trait": 0
},
{
"sentence_id": 45,
"emotion": "helpful",
"emotion_direction": 1,
"confidence_emotion": 0.92,
"intensity_emotion": 0.8,
"personality_trait": "patient",
"confidence_trait": 0.88
},
{
"sentence_id": 46,
"emotion": "helpful",
"emotion_direction": 1,
"confidence_emotion": 0.93,
"intensity_emotion": 0.82,
"personality_trait": "professional",
"confidence_trait": 0.9
},
{
"sentence_id": 47,
"emotion": "neutral",
"emotion_direction": 0,
"confidence_emotion": 0.6,
"intensity_emotion": 0.4,
"personality_trait": null,
"confidence_trait": 0
},
{
"sentence_id": 48,
"emotion": "cooperative",
"emotion_direction": 1,
"confidence_emotion": 0.88,
"intensity_emotion": 0.7,
"personality_trait": "compliant",
"confidence_trait": 0.82
},
{
"sentence_id": 49,
"emotion": "appreciative",
"emotion_direction": 1,
"confidence_emotion": 0.9,
"intensity_emotion": 0.75,
"personality_trait": "polite",
"confidence_trait": 0.85
},
{
"sentence_id": 50,
"emotion": "neutral",
"emotion_direction": 0,
"confidence_emotion": 0.5,
"intensity_emotion": 0.3,
"personality_trait": null,
"confidence_trait": 0
},
{
"sentence_id": 51,
"emotion": "helpful",
"emotion_direction": 1,
"confidence_emotion": 0.92,
"intensity_emotion": 0.8,
"personality_trait": "patient",
"confidence_trait": 0.88
},
{
"sentence_id": 52,
"emotion": "neutral",
"emotion_direction": 0,
"confidence_emotion": 0.5,
"intensity_emotion": 0.3,
"personality_trait": null,
"confidence_trait": 0
},
{
"sentence_id": 53,
"emotion": "neutral",
"emotion_direction": 0,
"confidence_emotion": 0.5,
"intensity_emotion": 0.3,
"personality_trait": null,
"confidence_trait": 0
},
{
"sentence_id": 54,
"emotion": "neutral",
"emotion_direction": 0,
"confidence_emotion": 0.5,
"intensity_emotion": 0.3,
"personality_trait": null,
"confidence_trait": 0
},
{
"sentence_id": 56,
"emotion": "helpful",
"emotion_direction": 1,
"confidence_emotion": 0.92,
"intensity_emotion": 0.8,
"personality_trait": "patient",
"confidence_trait": 0.88
},
{
"sentence_id": 57,
"emotion": "patient",
"emotion_direction": 1,
"confidence_emotion": 0.9,
"intensity_emotion": 0.75,
"personality_trait": "helpful",
"confidence_trait": 0.85
},
{
"sentence_id": 58,
"emotion": "neutral",
"emotion_direction": 0,
"confidence_emotion": 0.6,
"intensity_emotion": 0.4,
"personality_trait": null,
"confidence_trait": 0
},
{
"sentence_id": 59,
"emotion": "cooperative",
"emotion_direction": 1,
"confidence_emotion": 0.88,
"intensity_emotion": 0.7,
"personality_trait": "compliant",
"confidence_trait": 0.82
},
{
"sentence_id": 60,
"emotion": "neutral",
"emotion_direction": 0,
"confidence_emotion": 0.6,
"intensity_emotion": 0.4,
"personality_trait": null,
"confidence_trait": 0
},
{
"sentence_id": 62,
"emotion": "helpful",
"emotion_direction": 1,
"confidence_emotion": 0.92,
"intensity_emotion": 0.8,
"personality_trait": "patient",
"confidence_trait": 0.88
},
{
"sentence_id": 63,
"emotion": "neutral",
"emotion_direction": 0,
"confidence_emotion": 0.6,
"intensity_emotion": 0.4,
"personality_trait": null,
"confidence_trait": 0
},
{
"sentence_id": 65,
"emotion": "hopeful",
"emotion_direction": 0,
"confidence_emotion": 0.88,
"intensity_emotion": 0.7,
"personality_trait": "patient",
"confidence_trait": 0.82
},
{
"sentence_id": 66,
"emotion": "empathetic",
"emotion_direction": 1,
"confidence_emotion": 0.9,
"intensity_emotion": 0.75,
"personality_trait": "understanding",
"confidence_trait": 0.85
},
{
"sentence_id": 67,
"emotion": "helpful",
"emotion_direction": 1,
"confidence_emotion": 0.92,
"intensity_emotion": 0.8,
"personality_trait": "patient",
"confidence_trait": 0.88
},
{
"sentence_id": 68,
"emotion": "neutral",
"emotion_direction": 0,
"confidence_emotion": 0.5,
"intensity_emotion": 0.3,
"personality_trait": null,
"confidence_trait": 0
},
{
"sentence_id": 69,
"emotion": "confident",
"emotion_direction": 1,
"confidence_emotion": 0.93,
"intensity_emotion": 0.88,
"personality_trait": "professional",
"confidence_trait": 0.93
},
{
"sentence_id": 70,
"emotion": "helpful",
"emotion_direction": 1,
"confidence_emotion": 0.95,
"intensity_emotion": 0.85,
"personality_trait": "customer service oriented",
"confidence_trait": 0.92
},
{
"sentence_id": 72,
"emotion": "urgent",
"emotion_direction": -1,
"confidence_emotion": 0.9,
"intensity_emotion": 0.8,
"personality_trait": "impatient",
"confidence_trait": 0.88
},
{
"sentence_id": 73,
"emotion": "agreeable",
"emotion_direction": 1,
"confidence_emotion": 0.92,
"intensity_emotion": 0.75,
"personality_trait": "accommodating",
"confidence_trait": 0.85
},
{
"sentence_id": 75,
"emotion": "efficient",
"emotion_direction": 1,
"confidence_emotion": 0.93,
"intensity_emotion": 0.88,
"personality_trait": "professional",
"confidence_trait": 0.9
},
{
"sentence_id": 76,
"emotion": "helpful",
"emotion_direction": 1,
"confidence_emotion": 0.95,
"intensity_emotion": 0.9,
"personality_trait": "customer service oriented",
"confidence_trait": 0.92
},
{
"sentence_id": 78,
"emotion": "thankful",
"emotion_direction": 1,
"confidence_emotion": 0.93,
"intensity_emotion": 0.8,
"personality_trait": "polite",
"confidence_trait": 0.88
},
{
"sentence_id": 81,
"emotion": "appreciative",
"emotion_direction": 1,
"confidence_emotion": 0.92,
"intensity_emotion": 0.75,
"personality_trait": "friendly",
"confidence_trait": 0.9
}
]
},
"transcript": [
{
"speaker": "Speaker0",
"text": "H: Good afternoon",
"startTime": 1.87,
"endTime": 1.89,
"sentence_id": 0
},
{
"speaker": "Speaker0",
"text": "thank you for calling voice and support",
"startTime": 3,
"endTime": 5.2,
"sentence_id": 1
},
{
"speaker": "Speaker0",
"text": "my name is Steve",
"startTime": 6.16,
"endTime": 7.2,
"sentence_id": 2
},
{
"speaker": "Speaker0",
"text": "how can i assist you today",
"startTime": 8,
"endTime": 9.64,
"sentence_id": 3
},
{
"speaker": "Speaker1",
"text": "hi i'm having",
"startTime": 13.46,
"endTime": 13.48,
"sentence_id": 4
},
{
"speaker": "Speaker1",
"text": "some issues with clash phone service",
"startTime": 14.88,
"endTime": 16.6,
"sentence_id": 5
},
{
"speaker": "Speaker1",
"text": "my calls keep dropping and the quality is really bad especially when I'm talking to peoplere",
"startTime": 17.6,
"endTime": 23.56,
"sentence_id": 6
},
{
"speaker": "Speaker0",
"text": "I'm sorry to hear that you are experiencing this issue",
"startTime": 26.83,
"endTime": 29.76,
"sentence_id": 8
},
{
"speaker": "Speaker0",
"text": "I'll do my best to help you resolve them can i start by getting your account number or the phone number associated associated",
"startTime": 31.12,
"endTime": 38.28,
"sentence_id": 9
},
{
"speaker": "Speaker0",
"text": "with your account",
"startTime": 39.12,
"endTime": 39.64,
"sentence_id": 10
},
{
"speaker": "Speaker1",
"text": "my phone number is",
"startTime": 44.72,
"endTime": 46.32,
"sentence_id": 11
},
{
"speaker": "Speaker1",
"text": "0727672",
"startTime": 47.32,
"endTime": 47.32,
"sentence_id": 12
},
{
"speaker": "Speaker1",
"text": "727 672",
"startTime": 48.2,
"endTime": 50.2,
"sentence_id": 13
},
{
"speaker": "Speaker1",
"text": "it",
"startTime": 52.4,
"endTime": 52.4,
"sentence_id": 14
},
{
"speaker": "Speaker0",
"text": "thank you",
"startTime": 54.56,
"endTime": 55.36,
"sentence_id": 15
},
{
"speaker": "Speaker0",
"text": "let me pull up your account",
"startTime": 56.52,
"endTime": 58.2,
"sentence_id": 16
},
{
"speaker": "Speaker0",
"text": "one moment please",
"startTime": 59.36,
"endTime": 60.48,
"sentence_id": 17
},
{
"speaker": "Speaker0",
"text": "okay i've got your account here can you can you tell me when you started experiencing",
"startTime": 64.64,
"endTime": 70.88,
"sentence_id": 19
},
{
"speaker": "Speaker0",
"text": "this issue sue",
"startTime": 71.76,
"endTime": 72.24,
"sentence_id": 20
},
{
"speaker": "Speaker1",
"text": "started a few days ago at first it was just a couple of calls dropping but now it's happening more frequently",
"startTime": 72.24,
"endTime": 84,
"sentence_id": 21
},
{
"speaker": "Speaker1",
"text": "and the call quality has been really bad",
"startTime": 84.84,
"endTime": 87.56,
"sentence_id": 23
},
{
"speaker": "Speaker0",
"text": "have you noticed if this happened in specific location or if it's",
"startTime": 92.64,
"endTime": 97.01,
"sentence_id": 25
},
{
"speaker": "Speaker0",
"text": "happening everywhere you go",
"startTime": 98.2,
"endTime": 99.96,
"sentence_id": 26
},
{
"speaker": "Speaker1",
"text": "it is mostly",
"startTime": 103.31,
"endTime": 103.33,
"sentence_id": 27
},
{
"speaker": "Speaker1",
"text": "happening at home but I've noticed it a few times when I'm out as well",
"startTime": 104.72,
"endTime": 109.56,
"sentence_id": 28
},
{
"speaker": "Speaker0",
"text": "thank you for that information",
"startTime": 111.04,
"endTime": 112.64,
"sentence_id": 29
},
{
"speaker": "Speaker0",
"text": "and to better understand the issue can you let me know can you please let me know if you're using any specific phone model and if so which one",
"startTime": 113.8,
"endTime": 123.24,
"sentence_id": 30
},
{
"speaker": "Speaker1",
"text": "I'm using",
"startTime": 125.07,
"endTime": 125.08,
"sentence_id": 31
},
{
"speaker": "Speaker1",
"text": "an iPhone",
"startTime": 126.56,
"endTime": 127.12,
"sentence_id": 32
},
{
"speaker": "Speaker0",
"text": "great thank you let's try a few troubleshooting",
"startTime": 131.36,
"endTime": 134.56,
"sentence_id": 33
},
{
"speaker": "Speaker0",
"text": "steps to see if we can improve your service",
"startTime": 135.48,
"endTime": 137.92,
"sentence_id": 34
},
{
"speaker": "Speaker0",
"text": "and first",
"startTime": 139.04,
"endTime": 139.68,
"sentence_id": 35
},
{
"speaker": "Speaker0",
"text": "have you tried restarting your phone since this issue app began app began",
"startTime": 140.72,
"endTime": 144.74,
"sentence_id": 37
},
{
"speaker": "Speaker1",
"text": "12 yes",
"startTime": 128.16,
"endTime": 147.52,
"sentence_id": 38
},
{
"speaker": "Speaker1",
"text": "I've tried",
"startTime": 148.48,
"endTime": 149.12,
"sentence_id": 39
},
{
"speaker": "Speaker1",
"text": "studying it a few times but it didn't seem to help.",
"startTime": 150.32,
"endTime": 153.4,
"sentence_id": 40
},
{
"speaker": "Speaker0",
"text": "understood and let's check your network",
"startTime": 155.52,
"endTime": 159.44,
"sentence_id": 41
},
{
"speaker": "Speaker0",
"text": "setting next can you go to please",
"startTime": 160.24,
"endTime": 162.72,
"sentence_id": 42
},
{
"speaker": "Speaker0",
"text": "settings then",
"startTime": 163.56,
"endTime": 164.88,
"sentence_id": 43
},
{
"speaker": "Speaker0",
"text": "cellular and there can you please make sure cellular data is turned on also",
"startTime": 165.88,
"endTime": 172.48,
"sentence_id": 45
},
{
"speaker": "Speaker0",
"text": "check if you have a voice and data set to 4G or LTE",
"startTime": 173.32,
"endTime": 177.92,
"sentence_id": 46
},
{
"speaker": "Speaker1",
"text": "and i check",
"startTime": 182.56,
"endTime": 183.76,
"sentence_id": 47
},
{
"speaker": "Speaker1",
"text": "and cellular data is on and it's set to LTE",
"startTime": 185.08,
"endTime": 188.28,
"sentence_id": 48
},
{
"speaker": "Speaker0",
"text": "thanks for confirming",
"startTime": 190.56,
"endTime": 192.12,
"sentence_id": 49
},
{
"speaker": "Speaker0",
"text": "and now let's",
"startTime": 193.36,
"endTime": 194.4,
"sentence_id": 50
},
{
"speaker": "Speaker0",
"text": "try resetting your network setting this won't erase any personal data but we'll reset wi-fi bluetooth and vpn settings",
"startTime": 195.96,
"endTime": 203.08,
"sentence_id": 51
},
{
"speaker": "Speaker0",
"text": "to do this go to settings",
"startTime": 204.2,
"endTime": 206.08,
"sentence_id": 52
},
{
"speaker": "Speaker0",
"text": "then general",
"startTime": 207.04,
"endTime": 207.8,
"sentence_id": 53
},
{
"speaker": "Speaker0",
"text": "then reset",
"startTime": 208.8,
"endTime": 209.4,
"sentence_id": 54
},
{
"speaker": "Speaker0",
"text": "and there you have recent reset network settings",
"startTime": 210.28,
"endTime": 214.04,
"sentence_id": 56
},
{
"speaker": "Speaker0",
"text": "please let me know once you have done that",
"startTime": 215.04,
"endTime": 217.4,
"sentence_id": 57
},
{
"speaker": "Speaker1",
"text": "all right",
"startTime": 221.14,
"endTime": 221.15,
"sentence_id": 58
},
{
"speaker": "Speaker1",
"text": "i reset the network setting",
"startTime": 222.96,
"endTime": 224.8,
"sentence_id": 59
},
{
"speaker": "Speaker1",
"text": "just now",
"startTime": 225.84,
"endTime": 226.32,
"sentence_id": 60
},
{
"speaker": "Speaker0",
"text": "now let's test your phone and try making a call and see if this issue persists i'll stay on the line in case you need any further assistance",
"startTime": 229.88,
"endTime": 239.4,
"sentence_id": 62
},
{
"speaker": "Speaker1",
"text": "making a call right now please let me check",
"startTime": 244.08,
"endTime": 246.32,
"sentence_id": 63
},
{
"speaker": "Speaker1",
"text": "and the call quality seems to be a bit better but I'm not sure if it's completely fix you know it just make one call yes",
"startTime": 254.96,
"endTime": 264.93,
"sentence_id": 65
},
{
"speaker": "Speaker0",
"text": "first of all i'm glad to hear there is some improvement",
"startTime": 268,
"endTime": 270.68,
"sentence_id": 66
},
{
"speaker": "Speaker0",
"text": "sometimes this issue can be due to a temporary network congestion or interference",
"startTime": 272.36,
"endTime": 276.72,
"sentence_id": 67
},
{
"speaker": "Speaker0",
"text": "if this problem continues",
"startTime": 278.16,
"endTime": 279.36,
"sentence_id": 68
},
{
"speaker": "Speaker0",
"text": "we can look into it further",
"startTime": 280.36,
"endTime": 281.92,
"sentence_id": 69
},
{
"speaker": "Speaker0",
"text": "would you like me to create a ticket for our technical team to investigate",
"startTime": 283.04,
"endTime": 286.76,
"sentence_id": 70
},
{
"speaker": "Speaker1",
"text": "that will be great I really need this result as soon as possible",
"startTime": 290.24,
"endTime": 294.08,
"sentence_id": 72
},
{
"speaker": "Speaker0",
"text": "of course of course",
"startTime": 295.76,
"endTime": 296.56,
"sentence_id": 73
},
{
"speaker": "Speaker0",
"text": "i'll create a ticket for you right now right now one moment",
"startTime": 297.44,
"endTime": 302,
"sentence_id": 75
},
{
"speaker": "Speaker0",
"text": "and you will receive an update within the next 24 to 48 hours is there anything else i can assist you with today",
"startTime": 303.12,
"endTime": 310.8,
"sentence_id": 76
},
{
"speaker": "Speaker1",
"text": "No that's",
"startTime": 313.12,
"endTime": 313.13,
"sentence_id": 77
},
{
"speaker": "Speaker1",
"text": "all for now thank you for your help",
"startTime": 314.16,
"endTime": 316.36,
"sentence_id": 78
},
{
"speaker": "Speaker0",
"text": "you're welcome thank you for your patience and being a valued customer have a great day",
"startTime": 318.67,
"endTime": 324.36,
"sentence_id": 81
},
{
"speaker": "Speaker1",
"text": "you thank you goodbye.",
"startTime": 326.4,
"endTime": null,
"sentence_id": 82
},
{
"speaker": "Speaker0",
"text": "goodbye",
"startTime": 330.28,
"endTime": null,
"sentence_id": 83
}
]
},
"DepartmentID": 1234567,
"DepartmentName": "Voicenter",
"TopDepartmentID": 1234567,
"TopDepartmentName": "Voicenter"
}

ืคื•ืจืžื˜ ืชื’ื•ื‘ื”:

  1. JSON
  2. XML-RPC
  3. POST-Application/X-WWW-Form-Urlencoded

ย 

ืื ื—ื ื• ืจื•ืื™ื ื—ืฉื™ื‘ื•ืช ื’ื“ื•ืœื” ื‘ื›ืš ืฉืชื—ื–ื™ืจื• ืืœื™ื ื• ืชื’ื•ื‘ื” (Response) ืืฉืจ ืžืขื™ื“ื” ืขืœ ืงื‘ืœืช ืžื™ื“ืข ื‘ืื•ืคืŸ ืชืงื™ืŸ.
ื‘ืžื™ื“ื” ื•ืœื ืชื—ื–ื™ืจื• ืœื ื• ืชืฉื•ื‘ื” ืชืงื™ื ื” ืื ื—ื ื• ื ื‘ืฆืข ืฉืœื™ื—ื” ื—ื•ื–ืจืช ืฉืœ ืคื™ืจื•ื˜ ื”ืฉื™ื—ื” ื‘ื˜ื•ื•ื—ื™ ื”ื–ืžืŸ ืืฉืจ ื ืงื‘ืขื™ื ืžืจืืฉ.

ืฉืืกื•ื’ื“ื•ื’ืžืืชื™ืื•ืจ
"Err""ืžืกืคืจ ืฉืœื""0""ืงื•ื“ื™ ื”ื•ื“ืขื”:
0 โ€“ OK 1 โ€“ Parse error 2 โ€“ Application error"
"Errdesc""ืžื—ืจื•ื–ืช""OK""ืชื™ืื•ืจ ื”ืฉื’ื™ืื”."

ื“ื•ื’ืžื” ืœืชืฉื•ื‘ื”:

{
"err": 0,
"errdesc": "OK"
}

ืืชื ืžื•ื–ืžื ื™ื ืœื”ื™ื›ื ืก ืœืžืžืฉืง ื”ื ื™ื”ื•ืœ ื‘ื›ืชื•ื‘ืช: https://cpanel.voicenter.co.il/ApiManager/Index ื•ืœื”ื˜ืžื™ืข ืืช ื”ืฉื™ืจื•ืช ื‘ืื•ืคืŸ ืขืฆืžืื™.

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